Best Buy Online Customers Also Affected By [24]7.ai Breach

A recent payment card breach that affected Sears and Delta Air Lines customers has also impacted some Best Buy customers.

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The breach of [24]7.ai, a company that provides online support to other companies, occurred last year — from Sept. 27 to Oct. 12, 2017 — and was just revealed last week. Both Sears Holdings and Delta Air Lines released their own statements about the breach.

Because [24]7.ai provides similar support for a number of other companies, we wondered if — or when — we’d be hearing from anyone else, and as it turns out, we didn’t have to wait long.

Best Buy released its own statement shortly after Sears and Delta. In it, the company notes that if the intrusion did occur as reported, “then a number of Best Buy customers would have had their payment information compromised, as well.”

Plenty Of Unknowns

Unlike Sears, which claims about 100,000 customer credit cards were impacted by the incident, Best Buy’s statement was closer to Delta’s, with its lack of concrete numbers. But the company also seems to think relatively few customers were affected.

As the company’s statement says, “As best we can tell, only a small fraction of our overall online customer population could have been caught up in this [24]7.ai incident, whether or not they used the chat function.”

It’s unclear how customers could have been affected by the incident if they didn’t use the chat function, but Best Buy offered no further explanation.

Best Buy has set up its own response website for the incident. The company also claims it will contact affected customers directly, and will offer free credit monitoring services “if needed.”

Again, it’s possible that other companies which accept online payments could still come forward with similar statements as a result of this particular breach. (Though such responses would seem a bit slow, considering these three major companies addressed the breach last week.)

Phil Dzikiy

Phil Dzikiy

Phil Dzikiy is the former editor in chief of Security Baron. Before, he has worked as a freelance writer and editor at websites like Wirecutter.com and iLounge.com along with publications like the Lockport Union Sun & Journal and the Greater Niagara Newspapers. With digital and print experience under his belt, Phil has a passion for all things technology including home security, cyber security, and the smart home. His bachelor's degree in Journalism from the University of Maryland College Park initially landed Phil his first job at the Beaver County Times, which has lead to over 15 years of experience as a journalist.

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