Canary Now Charging For Some Previously Free Features

Popular home security camera company Canary has drawn the ire of some customers after changing some of its services. Due to the recent update, devices using Canary’s free service option no longer have access to some key features which were previously included.

Canary

The service changes took effect on Oct. 3. Notably, users with devices on Canary’s free plan are now no longer able to record video when in Home mode. Night mode, a feature which allows users to set a schedule for a Canary camera to monitor the home, is also no longer accessible at all for Canary customers using the free service.

Canary announced the service changes late last month. The company has posted a new Feature and Service Updates FAQ on its website, which gives users more information on what has changed and why.

A side-by-side comparison of features offered to Canary users paying for memberships and features for those using the free service reveals the current extent of limitations with the latter. For instance, Canary users with monthly memberships can access full-length videos for up to 30 days, but users of the free service can only see 10-second video previews for a day.

While it’s not uncommon for home security companies to have different service tiers, moving previously advertised free features into a paid category can be a risky move. And Canary customers are letting the company know about it.

A brief glance on Twitter reveals many complaints directed at Canary’s official account this week. A number of customers appear to be seeking refunds, and some are openly talking about lawsuits.

Competition in the home security camera space is fierce, and though Canary is undoubtedly trying to make more money from memberships, eliminating these features for existing non-membership users is a risky move. It also may cause some would-be home security camera customers to look elsewhere.

To learn more, read our review of the Canary All-In One, our review of the Canary Flex, or our review of the best home security cameras. 

(H/T The Verge)

Phil Dzikiy

Phil Dzikiy

Phil Dzikiy is the former editor in chief of Security Baron. Before, he has worked as a freelance writer and editor at websites like Wirecutter.com and iLounge.com along with publications like the Lockport Union Sun & Journal and the Greater Niagara Newspapers. With digital and print experience under his belt, Phil has a passion for all things technology including home security, cyber security, and the smart home. His bachelor's degree in Journalism from the University of Maryland College Park initially landed Phil his first job at the Beaver County Times, which has lead to over 15 years of experience as a journalist.

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