Expanding Amazon Program Sends Customers Front Porch Photos Of Delivered Packages

A newer Amazon program aimed at showing customers where their deliveries were dropped off is becoming more noticeable as more of the company’s drivers are taking front porch photos of packages.

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The program, called Amazon Logistics Photo On Delivery, has been around for at least six months, but is now available to all Amazon Logistics delivery drivers, USA Today reports. The article claims that, for now, “It’s currently available at least in the Seattle, San Francisco and Northern Virginia metro areas and only comprises a small portion of U.S. deliveries.”

Amazon Logistics Photo On Delivery works like this: after an Amazon Logistics driver drops off your package, they take a picture of it, to show you where the package was left, and to verify that a delivery has been made.

Amazon’s about page on the program says, “Accessing a delivery photo requires signing in with your user name and password on the Amazon website. Customer Service may look at delivery photos to troubleshoot what happened to a package if you contact us or report a problem with the photo. The photos may also be audited for quality purposes.”

Photo Notifications

While customers are now receiving photo notifications, USA Today notes that previously customers “could only find the photo by searching on their Amazon account and order history.”

USA Today says these photo notifications can be “kind of creepy,” and we tend to agree. After all, this program is still mostly unknown, and some customers may not even realize delivery drivers are taking photos of and around their front door. Amazon does offer a way to opt out of the program on its website, though it’s not the easiest webpage to find.

This is another delivery innovation from Amazon that some would say walks the line between helpful and invasive — the company’s Amazon Key service has already been the subject of some debate. Though the Photo On Delivery program doesn’t let any strangers into your home, it does have drivers taking pictures of the entrance — and for some customers, that may not be worth the presumed benefits.

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