Frontpoint and Monitronics offer similarly-priced wireless security systems. Comparable available features include video cameras, remote smartphone control and fire, freeze and carbon monoxide sensors.
Frontpoint has a more consistent user experience with excellent customer service. Monitronics has a well-regarded centralized monitoring system, but works with local dealers who provide and install systems, creating variation in the on-the-ground consumer experience.
Frontpoint wins or ties in most categories, and is our overall winner.
- Upfront equipment and activation fees
- Remote smartphone control
- Z-Wave technology
- Good equipment selection
- Touchscreen consoles
- Frontpoint systems are DIY. Monitronics systems need professional installation.
- Frontpoint has a three-year equipment warranty. Monitronics has a lifetime equipment warranty.
- Frontpoint offers one-year and three-year contracts. Monitronics offers a minimum three-year contract.
- Monitronics equipment, pricing plans, contract terms and customer service vary by local dealer.
- Monitronics offers specialized medical alert packages, which have activation fees.
- Frontpoint has no specialized medical packages, but does offer panic alarms and pendants.
- Frontpoint has a 30-day trial.
Winner and Loser Categories
Frontpoint is known for its excellent customer service and provides thorough support during the DIY installation process. Monitronics has a well-regarded centralized monitoring system, but uses local dealers for installation, leading to varying on-the-ground user experiences.
Monitronics requires a minimum three-year contract. Frontpoint offers a more flexible choice of one-year or three-year commitment, though the one-year option increases upfront equipment costs.
Monitronics offers a lifetime equipment warranty. Frontpoint offers a three-year warrantee.
Ease of Installation
Though Frontpoint has a DIY installation process, users report it is easy and heavily supported by customer service.
In comparison, Monitronics offers professional installation done by local dealers. While this is easier in that it’s less hands-on for the consumer, the customer service experience varies by location and is therefore less reliable. However, if you are resistant to DIY installation, Monitronics is the better option.
Frontpoint and Monitronics have overall comparable service and equipment pricing. The three Frontpoint packages range in monthly cost from $34.99 to $44.99, with activation fees ranging from $99-$199, plus equipment costs.
Monitronics offers three similar packages advertised as ranging in cost from $34.99-$54.95, with activation fees ranging from $99-$149, plus equipment costs.
However, Frontpoint equipment cost is uniform, while Monitronics equipment cost varies by local dealer. Local dealers also have final control over activation costs and contract terms. This means specials and coupons can potentially lower a system’s cost. But overall, local variation makes Monitronics pricing unpredictable.
Smartphone Management And Home Automation
Both systems have smartphone management and home automation options available through Z-Wave technology. This facilitates easy mobile control of lights, locks, thermostats, carbon monoxide detectors and more.
Packaging and Contents
Frontpoint and Monitronics offer similar security packages with available features including video cameras, touchscreen consoles, and fire, heat, freeze and carbon monoxide sensors. However, some Monitronics users have noted that dealers do not always sell all equipment, and can control and change costs, giving Frontpoint the slight edge again for dependability.
Who Frontpoint Is Better For:
- Users who want predictable pricing and customer service
- Users open to DIY installation
- Users interested in a shorter-term 1-year contract
Who Monitronics Is Better For:
- Users who want professional installation
- Users interested in specialized medical alert package options
Overall, both Frontpoint and Monitronics offer similar packages and equipment selections at comparable costs. But, Monitronics has a less dependable and uniform user experience due to the local dealers that provide and install the equipment, and who have final control over pricing and contract offers.
Unless you are adamantly against a DIY installation or looking for specific medical alert packages, Frontpoint is likely the better option.