Frontpoint and Scout Alarm both offer DIY security systems with excellent customer service support. Frontpoint offers greater equipment selection and better pricing, while Scout Alarm offers lower-commitment contract options.
Frontpoint wins or ties in most categories and is our overall winner.
- DIY (Do it Yourself) installation
- Excellent customer service
- No-risk 30-day trial
- No free equipment
- Frontpoint offers one-year or three-year contracts. Scout offers self-monitoring or month-to-month professional monitoring.
- Frontpoint offers three comprehensive packages. Scout offers only a build-your-own equipment package with basic options.
- Scout has no video capability.
- Frontpoint uses Z-wave technology for smartphone control and home appliance connection. Scout uses Zigbee Protocol and cannot connect to other appliances.
- Frontpoint uses GE components. Scout uses more expensive proprietary products.
Winner and Loser Categories
Packaging and Contents
Frontpoint offers three distinct, customizable packages with available features including video cameras, smart home appliance connection and fire, heat, freeze, flood, glass break and carbon monoxide sensors. Scout users design their own equipment package, with the company offering no video components and only three sensor and detector options.
Frontpoint packages have a combination of equipment fees ($99-149), activation fees ($99-$199) and monthly fees ($34.99-$44.99). But Frontpoint also uses industry-standard GE devices, which are much cheaper than Scout Alarm’s proprietary equipment. For example, a scout motion detector costs about twice the average GE unit, and has half the detection range.
Winner: Scout Alarm
Scout Alarm offers extremely low-commitment contract options. Users can choose self-monitoring or month-to-month professional monitoring. For those that do commit to a full year of monitoring, Scout offers a 10% discount on the $19.99/per month charge.
Frontpoint offers one-year or three-year contract options. Choosing the one-year contract will increase upfront equipment costs.
Smartphone Management and Home Automation
The two more advanced Frontpoint plans allow users remote mobile control of certain features.
The Interactive Plan offers text alerts and remote arm and disarm. The Ultimate Plan lets users remotely control lights and locks through Z-wave technology. They can also connect and remotely control other Z-wave compatible home appliances, like a thermostat.
Scout Alarm uses Zigbee Protocol as opposed to industry-standard Z-Wave technology. This limits smartphone management to certain mobile brands. Scout also can’t connect with other Zigbee Protocol products, so users don’t have a home appliance control option.
Ease Of Installation and Customer Service Support
Both companies offer DIY installation with extensive customer service support.
Scout Alarm has multiple user complaints that motion sensors are unreliable, and that equipment has poor battery life. Some users report they must change sensor batteries every two to three months.
Frontpoint offers a three-year equipment warranty, and Scout Alarm offers a one-year equipment warranty.
Who Frontpoint Is Better For:
- Users looking for comprehensive, customizable packages
- Users interested in smartphone management and smart home appliance control
- Users who want video capability
Who Scout Alarm Is Better For:
- Users looking to avoid a long-term monitoring contract
- Users who want a bare-bones, build-your-own equipment package
Frontpoint offers more comprehensive security systems with greater equipment options. It uses industry-standard GE equipment and Z-Wave technology and is better suited for remote mobile control.
However, if you’re interested in a no-contract, basic security system with no video, Scout Alarm may be your ideal choice.