Netgear has issued a recall for power adapters which were sold as aftermarket accessories for a number of the company’s popular Arlo security cameras, due to a fire hazard.
The recall was announced by the United States Consumer Product Safety Commission on Tuesday, and it involves Netgear power adapters which were sold separately to be used with the Arlo, Arlo Pro, and Arlo Go outdoor cameras. This recall only involves the VMA4700 aftermarket model, which was sold separately from the cameras.
Consumers can find the model number VMA4700 on the packaging for the adapter. If the packaging is missing — or if you’re looking for further verification — look for the part number: 332-10985-01 can be found on the back of the adapter.
Not So Weatherproof
The recall notes that “Consumers should immediately stop using the recalled power adapters, unplug them from the camera and contact Netgear for a full refund.” Netgear has received seven separate reports of the cord melting and overheating. One fire has been caused by the cord, though thankfully, no injuries have been reported.
Apparently, the weatherproof connector on the cord doesn’t live up to its name, as “water can leak into the weatherproof connector on the power adapter and cause a short circuit, melting, and overheating, posing a fire hazard.”
The aftermarket adapters were sold in Fry’s electronic stores, and online at Frys.com and Amazon.com from June through October of this year. Because the sales were all recent, hopefully customers will be able to remember making these purchases. The adapter was being sold for “about $20.”
Getting Your Refund
Netgear claims about 7,300 of these particular units were sold. If you believe you’ve purchased one of these adapters, get in touch with Netgear at 866-243-0513, or go to Arlo’s website and click on the recall tab at the top of the page to get more information and submit a refund request.