While there are plenty of reasons to consider a DIY, internet-connected camera for your home security system, server and app outages are enough to give any consumer pause. And recent app issues for Arlo have reported to linger for days, causing all sorts of problems, including crashing and failed login attempts.
Arlo identified the root of the problem a few days ago as being a “DNS issue with certain internet service providers,” as the company posted on its message board. However, as The Verge points out, complaints about the app’s latest troubles started on May 27. Arlo still doesn’t seem to have a definitive solution on the matter, only pointing affected users to a temporary workaround, which involves using cellular data by connecting to the app with Wi-Fi turned off—a step that users with limited data plans might be reluctant to do.
The company also claims some users have found success through connecting via a public DNS server. Changing DNS settings, however, is something only a fraction of users would likely even attempt.
The common error messages, as noted by Arlo, include: “We’re sorry, Arlo is currently unavailable. Please try again later” and “cannot log in due to internet connectivity issues.”
Losing Access — And Patience
Arlo isn’t the only company to find itself in such a predicament recently — an issue with the Nest app knocked a number of devices offline, including smart locks.
We personally didn’t experience any issues with Arlo’s app during our review of the Arlo Pro 2, but did note a few initial connection issues with Arlo Q, though there was likely no correlation to this current quandary.
App issues aren’t that uncommon, and it’s hard to expect any company to never have any problems whatsoever. However, complications such as these should probably be fixed within hours, not days — an issue that lingers for an extended period of time can be a major red flag for prospective consumers, to say nothing of the headaches it causes for current users who have already invested in a product or ecosystem for around-the-clock home security.
For more information, read our review of the best home security cameras.