Trio Alarm, a company which specializes in security system sales, has been barred from doing business in West Virginia due to a recent settlement involving its alleged sales practices.
Trio Alarm employees sold home security systems door-to-door, and allegedly deceived consumers with “high-pressure sales tactics,” according to a lawsuit filed by West Virginia Attorney General Patrick Morrisey. The attorney general’s office reached a $25,000 settlement with Trio Alarm.
According to the Charleston Gazette-Mail, Trio employees allegedly targeted consumers who already had signs or stickers showing they used another security company’s system. The employees would reportedly tell residents that “Trio Alarm had taken over their existing home security company, or claimed to install system upgrades on behalf of the homeowner’s existing provider.”
Some of these consumers would then unknowingly be entered into new home security contracts from Trio Alarm. The lawsuit against Trio alleges that consumers had to pay a termination fee to get out of these contracts. (The report claims more than 50 West Virginia consumers were able to terminate their Trio Alarm contracts without paying a cancellation fee as a result of the settlement.)
This isn’t the first time Trio Alarm has gotten into hot water for its sales tactics. The company also settled with the Virginia attorney general’s office in 2015 — Trio’s alleged tactics in the neighboring state appear to be virtually identical to how the company is said to have approached consumers in West Virginia.
Trio Alarm agreed to refund Virginia consumers who suffered “monetary harm,” while also paying a civil penalty to the state, among other conditions of the 2015 settlement.
Trio Alarm sells a number of security system packages with varying accessories and installation fees. We have not reviewed the company, but the serious allegations surrounding Trio’s sales practices should be a massive red flag to all consumers. Check out our database of Security System Reviews here.