Ticketfly Still Down After Hack

Ticketfly, one of the larger ticket distributors in North America, has suffered a breach, and the site has been down for more than a day as of this writing. A report claims the site’s hacker has stolen personal data from Ticketfly customers and employees.

A screenshot posted by Twitter user @MichaelStenberg reveals what could be seen on the Ticketfly homepage temporarily, with a message stating, “Ticketfly HacKeD By IsHaKdZ. Your security down im not sorry.” Not long after that, Ticketfly tweeted that it was indeed the victim of a cyber incident, and pulled its site offline.

Since then, Ticketfly has posted an update. The company doesn’t have a “specific timeline” as to when its site might be back online, and urges users who purchased tickets recently to bring a printed copy of their tickets to venues. Further complicating matters, Ticketfly notes that “If you were not the original ticket purchaser, you will likely need all three of the following: original credit card used to purchase the ticket; a photocopy of the original buyer’s ID; and a note from the original buyer authorizing you to pick up the ticket(s).”

Stolen Data

In regards to stolen personal customer data, Ticketfly only made a typical corporate statement noting that the incident is under investigation. But Motherboard claims that it had an email conversation with the hacker, who reportedly asked for one bitcoin to share details with Ticketfly regarding a vulnerability on the site, and did not get a reply.

The hacker pointed Motherboard to a number of allegedly hacked files, including “several CSV spreadsheet files containing what appear to be personal details of Ticketfly customers and employees, including names, home and email addresses, and phone numbers.”

Motherboard said each of these spreadsheets contained “thousands of names,” and they also claim they were able to independently verify “the personal details of six users” — which certainly makes it appear that real data was actually stolen in the hack.

Phil Dzikiy

Phil Dzikiy

Phil Dzikiy is the former editor in chief of Security Baron. Before, he has worked as a freelance writer and editor at websites like Wirecutter.com and iLounge.com along with publications like the Lockport Union Sun & Journal and the Greater Niagara Newspapers. With digital and print experience under his belt, Phil has a passion for all things technology including home security, cyber security, and the smart home. His bachelor's degree in Journalism from the University of Maryland College Park initially landed Phil his first job at the Beaver County Times, which has lead to over 15 years of experience as a journalist.

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