About 70% of People Don’t Trust A.I for Phone Calls or Emails

Most people are hesitant to use artificial intelligence for phone calls and emails, according to a recent survey. Increasingly, A.I is being used for everyday tasks like scheduling a meeting or making a reservation. For example Google’s Duplex, released in June 2018, mimics human conversation to make restaurant reservations. As of March 2019, Duplex can book restaurant reservations in 43 states and Google is expanding to more Android and iOS devices.

People Want to Know if They’re Talking to Robots

The survey from Clutch and Ciklum, a market research firm and digital solutions company found that:

  • 73% of people said that they are unlikely to trust artificial intelligence to make calls for them correctly
  • 70% of people are unlikely to trust an artificial intelligence voice assistant to send emails for them correctly
  • 81% of people would want the voice assistants to announce they were robots at the beginning of the call.
  • 61% of people said they would be uncomfortable with talking to an AI-powered voice assistant unknowingly

As of now, people aren’t comfortable with using AI-powered voice assistants like Duplex, especially if they don’t know they’re speaking to a robot.

How Vocal Mimicry Can Lead to Vishing

Consumers also reported a fear of scams using vocal mimicry. Advanced artificial intelligence voice assistants can mimic a person’s voice to scam them for information like bank PINs. Vishing, a combination of the words “phishing” and “voice”, can also be used over email to steal information. However, as A.I-powered voice assistants become more common, people may become more comfortable with their capabilities. Rajat Mukherjee, co-founder and chief technology officer of voice platform company Aiqudo, said,

“Over time, as people get more comfortable … and [AI technology] becomes more reliable, then the pre-announcement of ‘I’m your digital assistant’ versus ‘I’m a real human being’ will become less of a need, in my opinion.”

google-duplex
Google Duplex Makes Restaurant Reservations

Facebook is Making its Own Voice Assistant

Like its competitors Amazon and Google, Facebook is making its own voice assistant, according to anonymous sources speaking with CNBC. The team is currently speaking to smart speaker supply chain vendors, but it isn’t clear how they’re planning on using the voice assistant as of now.

Unfortunately for Facebook, most consumers do not trust them with their personal data, according to a recent survey from ExpressVPN. Instead, Amazon Alexa is the most trusted voice assistant with Google Assistant coming in second. Facebook only received 11% of the votes, with 38% of the survey’s respondents reporting that they feared Facebook listens to their conversations. Given the major privacy concerns around Facebook, it remains to be seen how their voice assistant will be regarded by the public.

Aliza Vigderman

Aliza Vigderman

Aliza is a journalist living in Brooklyn, New York. Throughout her career, her work has spanned many intersections within the tech industry. At SquareFoot, a New York-based real estate technology company, she wrote about the ways in which technology has changed the real estate industry, as well as the challenges that business owners face when they want to invest in property. At Degreed.com, an education technology website, Aliza created digital content for lifelong learners, exploring the ways in which technology has democratized education. Additionally, she has written articles for The Huffington Post as well as her own content on Medium, the online publishing platform. Aliza’s love of journalism and research stems from the excellent Journalism program at Brandeis University. At Brandeis, Aliza interned as a research assistant at the Schuster Institute for Investigative Journalism, a non-profit “news room without walls”. There, Aliza was paired with an investigative journalist and used academic databases to obtain data on everything from the suicide rates in Bhutan to local Boston court cases. Her last position was as an account executive at Yelp, educating business owners on the power of technology to increase revenue. Throughout, however, her heart remained with tech journalism, and she’s thrilled to be writing for Security Baron. When she’s not keeping afloat of the latest tech trends, Aliza likes to cook, read, and write. A former high school “Class Clown,” Aliza has completed two feature-length screenplays, a pilot, and countless comedic sketches. On her days off you can find her relaxing in Prospect Park, trying the latest flavors at Ample Hills Ice Cream, and spending time with friends and family.

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