Google’s Duplex Reservation Feature Expands

Now, users can use Google Assistant on Pixel phones to book restaurant reservations in 43 states. Users will tell the Assistant when and where to book the reservation, and the device will call the restaurant. If the reservation is made successfully, the Assistant will automatically notify users via text and email as well as create a calendar invite.

Now, users can use Google Assistant to make restaurant reservations in 43 states.

Google plans to expand this feature to more Android and iOS devices in the next few weeks wrote Scott Huffman, Google Assistant’s Vice President of Engineering, in a recent blog post.

“We look forward to bringing this service to more people across the U.S. to make planning a night out just a bit easier…[over the next few weeks we] will continue to incorporate feedback as we continue testing,”

wrote Huffman. Using customer feedback from pilot programs in Phoenix and Atlanta, among other U.S cities, Google is just beginning to expand its reservation action to the majority of U.S states.

The Assistant’s new reservation skill is built on Duplex technology, a system that uses artificial intelligence to replicate natural human speech. Rather than sounding robotic, Duplex sounds more natural and conversational so the business owner may not be aware that they’re speaking to a robot. The Assistant will only call a business if online reservations are not available, and all calls are recorded to assure quality.

This expansion of the Assistant’s capabilities follows a huge increase in actions. In 2018 alone, the amount of Google Assistant actions more than doubled. The majority of actions fall under Education and References at a little over 15%, while Games and Fun and Kids and Family came in second and third. In the past year, Google has made many improvements to its artificial intelligence technology that recognizes voices, adding bilingual features like Polish. As smart home platforms increase in popularity, it’s expected that Google continues to update and improve its Assistant.

Aliza Vigderman

Aliza Vigderman

Aliza is a journalist living in Brooklyn, New York. Throughout her career, her work has spanned many intersections within the tech industry. At SquareFoot, a New York-based real estate technology company, she wrote about the ways in which technology has changed the real estate industry, as well as the challenges that business owners face when they want to invest in property. At, an education technology website, Aliza created digital content for lifelong learners, exploring the ways in which technology has democratized education. Additionally, she has written articles for The Huffington Post as well as her own content on Medium, the online publishing platform. Aliza’s love of journalism and research stems from the excellent Journalism program at Brandeis University. At Brandeis, Aliza interned as a research assistant at the Schuster Institute for Investigative Journalism, a non-profit “news room without walls”. There, Aliza was paired with an investigative journalist and used academic databases to obtain data on everything from the suicide rates in Bhutan to local Boston court cases. Her last position was as an account executive at Yelp, educating business owners on the power of technology to increase revenue. Throughout, however, her heart remained with tech journalism, and she’s thrilled to be writing for Security Baron. When she’s not keeping afloat of the latest tech trends, Aliza likes to cook, read, and write. A former high school “Class Clown,” Aliza has completed two feature-length screenplays, a pilot, and countless comedic sketches. On her days off you can find her relaxing in Prospect Park, trying the latest flavors at Ample Hills Ice Cream, and spending time with friends and family.

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