Lowell General Hospital Pilots Alexa Program

Lowell General Hospital in Massachusetts is piloting an Alexa program for patients recovering from knee replacement surgeries. This is the second time the hospital has piloted using Alexa along with digital health company Frontive’s mHealth platform. Alexa will help patients deal with complicated instructions, helping patients manage their care by:

  • Focusing on “task management” rather than triage and diagnosis
  • Guiding patients through a few daily actions to either do or avoid to achieve their physical goals
  • Use patients’ existing health data and preferences to create an adaptable and personalized interaction with Alexa.

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Anthony Jones, Frontive’s co-founder and CEO, said in a press release,

“When patients are heading home after surgery or were just prescribed their tenth daily medication, expecting them to fully grasp and recall the details around all these instructions is unrealistic and sets them up for failure…We’re aiming to change this so that patients always feel supported and in control.”

The pilot program combines the voice assistant Alexa with Frontive’s artificial intelligence software to help patients follow care regimens. This is especially relevant as almost a third of American adults and over half of people over age 65 live with three or more chronic conditions. The second pilot program at Lowell General Hospital introduces a mobile app to support patients and their caregivers.

LA Hospital Pilots Alexa In Patient Rooms

Lowell General Hospital isn’t the only hospital to use Alexa for patient care. Similarly, Cedars-Sinai Hospital in Los Angelos piloted a program that put Alexa in 100 patient rooms using Aiva, a voice assistant made specifically for hospitals. Using Aiva, patients can change the channel, get a nurse for a task, or ask for conversational information. This allows the nurses to focus more on medical care, said Golda Moeales, an assistant nurse manager of General Surgery at the hospital. As voice assistants become more commonplace, the healthcare industry will utilize this technology as well.

Aliza Vigderman

Aliza Vigderman

Aliza is a journalist living in Brooklyn, New York. Throughout her career, her work has spanned many intersections within the tech industry. At SquareFoot, a New York-based real estate technology company, she wrote about the ways in which technology has changed the real estate industry, as well as the challenges that business owners face when they want to invest in property. At Degreed.com, an education technology website, Aliza created digital content for lifelong learners, exploring the ways in which technology has democratized education. Additionally, she has written articles for The Huffington Post as well as her own content on Medium, the online publishing platform. Aliza’s love of journalism and research stems from the excellent Journalism program at Brandeis University. At Brandeis, Aliza interned as a research assistant at the Schuster Institute for Investigative Journalism, a non-profit “news room without walls”. There, Aliza was paired with an investigative journalist and used academic databases to obtain data on everything from the suicide rates in Bhutan to local Boston court cases. Her last position was as an account executive at Yelp, educating business owners on the power of technology to increase revenue. Throughout, however, her heart remained with tech journalism, and she’s thrilled to be writing for Security Baron. When she’s not keeping afloat of the latest tech trends, Aliza likes to cook, read, and write. A former high school “Class Clown,” Aliza has completed two feature-length screenplays, a pilot, and countless comedic sketches. On her days off you can find her relaxing in Prospect Park, trying the latest flavors at Ample Hills Ice Cream, and spending time with friends and family.

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