Lowell General Hospital in Massachusetts is piloting an Alexa program for patients recovering from knee replacement surgeries. This is the second time the hospital has piloted using Alexa along with digital health company Frontive’s mHealth platform. Alexa will help patients deal with complicated instructions, helping patients manage their care by:
- Focusing on “task management” rather than triage and diagnosis
- Guiding patients through a few daily actions to either do or avoid to achieve their physical goals
- Use patients’ existing health data and preferences to create an adaptable and personalized interaction with Alexa.
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Anthony Jones, Frontive’s co-founder and CEO, said in a press release,
“When patients are heading home after surgery or were just prescribed their tenth daily medication, expecting them to fully grasp and recall the details around all these instructions is unrealistic and sets them up for failure…We’re aiming to change this so that patients always feel supported and in control.”
The pilot program combines the voice assistant Alexa with Frontive’s artificial intelligence software to help patients follow care regimens. This is especially relevant as almost a third of American adults and over half of people over age 65 live with three or more chronic conditions. The second pilot program at Lowell General Hospital introduces a mobile app to support patients and their caregivers.
LA Hospital Pilots Alexa In Patient Rooms
Lowell General Hospital isn’t the only hospital to use Alexa for patient care. Similarly, Cedars-Sinai Hospital in Los Angelos piloted a program that put Alexa in 100 patient rooms using Aiva, a voice assistant made specifically for hospitals. Using Aiva, patients can change the channel, get a nurse for a task, or ask for conversational information. This allows the nurses to focus more on medical care, said Golda Moeales, an assistant nurse manager of General Surgery at the hospital. As voice assistants become more commonplace, the healthcare industry will utilize this technology as well.