Nest Responds to Security Issues

After a string of reported cybersecurity issues, Nest has sent an email to its customers denying any security breaches. Many people are experiencing issues because their email addresses and passwords are easily accessible on the web, Rishi Chandra, Nest’s Vice President of Product wrote in the email. When websites are compromised, hackers can attain users’ email addresses and passwords. Subsequently, they can access any account that uses the same credentials.

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In an email titled “Your Nest Account Security,” sent February 6, 2019, Nest denied any breaches or compromises of their system, instead blaming security issues on anonymous third parties. To prevent future attacks, Nest immediately alerts the user and disables their access if an account is found to be compromised. They also prevent the user from using passwords that are available on compromised lists.

The email also offered security tips for customers. To increase cybersecurity, users can enable two-step verification, choose strong, unique passwords for their Nest accounts, set up family accounts instead of giving others their usernames and passwords, look out for phishing emails, and keep home network routers up to date.

Many users of connected devices and smart home platforms have complained of cybersecurity breaches. In October, Amazon fixed 13 security flaws founded in an operating system used in their connected devices along with Amazon Web Services. The flaws would allow hackers to “crash devices, leak their memories, and run code remotely,” taking total control of the device.

Similarly in August T-Mobile had a security breach that affected nearly two million customers. Many clients’ passwords were compromised and T-Mobile’s cybersecurity department reported the event to the authorities. Other information that the hackers accessed includes customers’ names, billing addresses, phone numbers, email addresses, zip codes, and more. Just like with Nest, T-Mobile clients were urged to change their passwords. As connected devices become increasingly popular, more cybersecurity issues seem inevitable.

Aliza Vigderman

Aliza Vigderman

Aliza is a journalist living in Brooklyn, New York. Throughout her career, her work has spanned many intersections within the tech industry. At SquareFoot, a New York-based real estate technology company, she wrote about the ways in which technology has changed the real estate industry, as well as the challenges that business owners face when they want to invest in property. At Degreed.com, an education technology website, Aliza created digital content for lifelong learners, exploring the ways in which technology has democratized education. Additionally, she has written articles for The Huffington Post as well as her own content on Medium, the online publishing platform. Aliza’s love of journalism and research stems from the excellent Journalism program at Brandeis University. At Brandeis, Aliza interned as a research assistant at the Schuster Institute for Investigative Journalism, a non-profit “news room without walls”. There, Aliza was paired with an investigative journalist and used academic databases to obtain data on everything from the suicide rates in Bhutan to local Boston court cases. Her last position was as an account executive at Yelp, educating business owners on the power of technology to increase revenue. Throughout, however, her heart remained with tech journalism, and she’s thrilled to be writing for Security Baron. When she’s not keeping afloat of the latest tech trends, Aliza likes to cook, read, and write. A former high school “Class Clown,” Aliza has completed two feature-length screenplays, a pilot, and countless comedic sketches. On her days off you can find her relaxing in Prospect Park, trying the latest flavors at Ample Hills Ice Cream, and spending time with friends and family.

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