Still clicking on “Forgot Password”? Bro, it’s 2019! Password managers not only save you the time and headache of having to remember a million different passwords, but they also can increase your online security in general. In this review, I’m comparing two of the most popular password managers around, 1Password and LastPass. LastPass has 13.5 million individual users and 43,000 business users, and two million people use it everyday for password and form autofill. 1Password, on the other hand, is used by over 40,000 teams and businesses in addition to individuals. Its clients include everyone from start-ups to corporations, but can it stand up to its tough competition?
I’ll be comparing 1Password and LastPass in terms of their privacy jurisdictions and data-logging policies, features, user experience, subscription options, customer support, and apps. Only time will tell which one will come out on top, so let’s get started!
Key Similarities of 1Password Vs. LastPass
Before I go too far into detail, I want to make sure that you know the basic ways in which 1Password and LastPass are similar.
- Five Eyes members: 1Password and LastPass are based in Canada and the U.S, respectively, subjecting to the jurisdiction of the international surveillance alliance Five Eyes.
- Dark web scans: Both password managers will scan the dark web for your credentials, alerting you if they are found.
- Highly-rated apps: Android and iPhone users alike liked the 1Password and LastPass apps.
Key Differences of 1Password Vs. LastPass
Of course, there are some pretty major differences between the two that you should know about first thing.
- Import from browsers: While 1Password only lets you import passwords from Chrome, LastPass adds on Internet Explorer, Firefox, Opera, and Safari.
- Credit monitoring: Unlike 1Password, LastPass offers free credit monitoring for all addresses in the U.S.
- Travel mode: 1Password has a mode that protects your accounts while you’re traveling, because the last thing you want is customs getting into your accounts!
1Password Vs. LastPass Privacy
Privacy is one of the most important things that you should take into consideration when choosing a password manager. Not only are you storing all of your passwords in your vault, but also payment information and other sensitive data of your choosing. 1Password, based in Toronto, and LastPass, based in Boston, are both subject to the Five Eyes international surveillance alliance, while LastPass also falls under Nine Eyes and 14 Eyes. These alliances stipulate that they can legally force companies to hand over consumer data, which could be a problem, depending on what data they have.
That brings me to 1Password and LastPass’s data-logging policies. Now, with 1Password, all of your data will be encrypted and stored in your vault. The only data the company will keep is your account and payment information, which isn’t sold to any third-parties. That information may include your IP address, how many vaults you have, and how many items in each vault, but it will never include the contents of your vaults. They might also keep diagnostic data, like crash reports, in order to improve their app, but your private information is for your eyes only. Similarly, LastPass will keep your basic account information, session and usage data, and your location in order to prevent fraud. Now, I’m not exactly thrilled that they log when you used LastPass, but overall, both of these password managers have pretty strict data-logging policies.
Top Password Manager for Privacy
With a more minimal data-logging policy and only one membership in an international surveillance alliance, 1Password is better for privacy than LastPass.
1Password Vs. LastPass Features
Now let’s get into the meat of the review— what these password managers can actually do. Of course, their main use is to store all of your passwords across all of your devices. Rather than having to remember a million different passwords, you’ll only have to remember one master password.
And don’t worry— if you forget your master password, an emergency contact can give you access to your vault. 1Password and LastPass will even automatically fill in your information on forms, because you’ve got better things to do— I’m sure of it.
The first thing you’ll do is enter all of your usernames and passwords. Instead of entering them manually, I recommend importing them from your browser— Chrome if you’re using 1Password, Chrome, Internet Explorer, Firefox, Opera, or Safari if you’re using LastPass. Each password manager will give you a password strength report which says which ones are old, weak, or duplicated, 1Password through Watchtower and LastPass through How Long to Hack my Password. From there, you can change them using the managers’ password generators, which will give you something long and complicated.
Unfortunately, you’ll have to do this one at a time— neither LastPass nor 1Password lets you change multiple passwords at once.
If any of your passwords are breached, you’ll be alerted immediately and can change it in the app. To share passwords, you can add multiple users, which is a lot better than emailing someone your entire, unencrypted password! All of the information in your vault will be encrypted through AES-256, the industry standard for encryption. 1Password and LastPass also throw in PBKDF2 SHA-256 for protection against password cracking.
Want to add some more security to your vault? Both password managers in this review offer two and multi-factor authentication, LastPass through fingerprint and facial recognition and 1Password through a secret key.
So far, the only feature difference between 1Password and LastPass is what browsers they let you import passwords from, but that will change when it comes to some extras.
While 1Password offers travel mode and LastPass offers credit monitoring, both password managers have dark web scans. Let me explain each feature in a little more detail.
Dark Web Scan
Did you know that the dark web makes up about 6% of the Internet? And trust me, that’s not negligible. As all of the dark web’s users are anonymous, it’s a hotbed of cybercrime with billions of stolen passwords floating around on a daily basis. To make sure you’re protected, both LastPass and 1Password will scan the dark web for your credentials. If they’re found, you’ll be alerted immediately and can change your passwords using the password generator. Phew!
If you live in the U.S, LastPass will throw in credit monitoring on the house, letting you know of any sudden changes in your credit report so you can stop identity theft before it happens. For an additional $9.95 a month, you’ll get full access and regular monitoring on credit reports from three major credit bureaus as opposed to one, refresh reports every 30 days, instant alerts if there are any changes, and full-service resolution if your identity is stolen. That’s some nice added protection!
1Password’s unique travel mode feature allows you to mark devices as safe or not safe for travel so that only you can access your accounts. Believe me, the last thing you want is customers all up in your email!
1Password and LastPass both give you one GB of cloud and local storage, 1Password to a personal Dropbox or iCloud and LastPass to their own cloud backup. I love that your information is stored in two ways— that way, if one method fails, you’ll still have a backup.
Top Password Manager for Features
Although these password managers have pretty similar features, LastPass wins by a hair. It lets you import from more browsers plus, it gives you free credit monitoring, although it does lack the travel mode of 1Password.
LastPass offers a dark web scan, free credit monitoring, and a highly-rated app.
Using 1Password Vs. LastPass
Setting up and using your password manager shouldn’t be rocket science, so I tested both 1Password and LastPass to make sure that the user-experience was smooth like butter.
To get started with 1Password, first you’ll enter your name and email on the website. After verifying your email address, you’ll create a master password and get the secret key for multi-factor authentication. Next, you download the secret key and the 1Password app itself, which only takes a few seconds.
Since I use Chrome, I can import my passwords into 1Password. Unlike some other password managers, however, nothing prompted me to import my passwords, so I Googled it. It turns out I couldn’t really import my passwords directly from Chrome. First, I had to export them from Chrome into a CSV file, then import that file into 1Password. I did this through the 1Password website rather than the app, which was a bit annoying. Not a huge fan of switching back and forth between different apps and browsers.
Once I got my passwords in, 1Password as easy to use and clearly set up. I wish the password importing was a little more straightforward, but overall, I’m happy with 1Password’s user experience.
Like with 1Password, you’ll first create your username and master password on the LastPass website, then download the browser extension. After you’ve logged into the extension, a webpage will pop up prompting you to download the app. Again, the back and forth between the website, browser extension and app was a bit tiring. Even some features listed on the app, like the “Security Challenge”, would then lead me back to the website. Like Archie choosing between Betty and Veronica, I wish LastPass would just pick one or the other.
Importing the passwords to LastPass began the exact same way as it did with 1Password— exporting them from Chrome into a CSV file. But instead of importing that file into LastPass, I actually copied and pasted it. This felt a little low-tech, but it got the job done.
Once my passwords were in, LastPass was easy to use. Like most password managers, all of your capabilities will be on the left, while the right will house your activity.
Top Password Manager for User Experience
Again, 1Password and LastPass are pretty similar user experience-wise, but 1Password had a slightly more elegant setup situation. Now it’s 1Password two, LastPass one, and anyone’s game.
1Password Vs. LastPass Subscriptions
Now let’s talk about the most fun topic of all— pricing. Both 1Password and LastPass offer free trials, which is nice although 1Password’s only lasts for a month. As far as paid options go, they start at a few dollars a month, and they both have packages for personal and professional use. Let’s take a closer look.
Whether you’re an individual, a family, a team, a business, or an enterprise, 1Password has a package for you.
1Password Personal Subscriptions
As you can see, 1Password has really reasonable prices, although I wish they offered monthly options along with annual options. Still, at just about $5 a month for up to five family members, that’s a very good deal to store all your passwords.
1Password Professional Subscriptions
1Password is also a great option for your team or small business. I appreciate that for professional accounts, payment is monthly.
Now let’s talk LastPass. Not only does LastPass have options for personal and professional use, but it will work for businesses of 20 or more, unlike 1Password.
LastPass Personal Subscriptions
As you can see, the difference between LastPass and 1Password’s personal subscriptions’ pricing is very minimal. An individual subscription only costs a penny more per months and 99 cents less per month. Like 1Password, LastPass’s personal plans are billed annually.
LastPass Professional Subscriptions
Professionally, LastPass gets a little more complicated. Let me explain some terms that may not be glaringly obvious.
- Basic Reporting vs. Advanced Reporting: Basic Reporting allows the administrator to see when employees login and a general activity and security report, while Advanced Reporting allows for more detailed data, full audit logs, and historical access for compliance.
- Advanced Multi-Factor Options vs. Additional Multi-Factor Options: While Advanced Multi-Factor Options include Sesame, Yubikey, and fingerprint ID, additional options will give you authentication via Symantec, RSA, VIP, SecurID and Salesforce.
- API Access: Need to scale your password manager in a hurry? You’ll be able to customize your API integration, with the Enterprise package.
- SAML Single Sign-On: Security Assertion Markup Language will allow the users in your network to easily share passwords with each other in a secure fashion.
- Cloud App Provisioning: Finally, you’ll be able to automate dashboards so that your employees can easily access their favorite apps.
Top Password Manager for Subscriptions
1Password and LastPass have pretty similar subscription options, especially in terms of pricing, but since LastPass has way more advanced options for larger businesses, I’m going to give them the crown overall for subscriptions. The score? Two to two. Let’s see how the rest of this competition plays out in apps and customer support.
1Password Vs. LastPass Apps
Nothing’s better than a buggy app, especially when it’s storing so much of your sensitive information! I checked to see if 1Password and LastPass have apps that are up to snuff.
The 1Password app works on MacOS, iOS, Windows, Linux, and Chrome OS devices, with browser extensions for all web browsers. From here, you’ll auto-login to webpages and apps, sync your passwords across all your devices, create new passwords, share passwords with other users, and manage your vaults. The app has a 4.2 rating from the Google Play store and a 4.5 from the Apple store— very solid!
The LastPass app works on MacOS, iOS, Windows and Windows phones, Androids, Dolphin Browser, Linux, and iPads, with browser extensions for Firefox, Internet Explorer, Safari, Chrome, Opera, Maxthon, and Microsoft Edge. It allows you to do the exact same actions at the 1Password app, with a 4.6 rating from Android users and a 4.3 rating from iPhone users.
Top Password Manager for App
The numbers don’t lie— LastPass has a slightly higher-rated app overall than 1Password. Will 1Password tie with LastPass, or will LastPass reign supreme? It all comes down to customer support.
1Password Vs. LastPass Customer Support
If password managers are notorious for anything, it’s their customer support. Many companies skimp on customer support, with phone lines as a rarity and live chat as a luxury. Let’s see if 1Password and LastPass can rise above the fray.
1Password Customer Support
Aside from its online help center, 1Password has 24/7 email support, an anomaly for password managers. Of course, I wanted to know what customers had to say about their support, so I turned to Google (1Password isn’t sold on Amazon). AgileBits, 1Password’s parent company, has a 3.4 rating on Google from 20 reviews. Out of the nine reviews that mentioned customer support specifically, seven were negative, over three-quarters. Not great, although I did see a recent positive review which matched my experience. When I emailed 1Password, it only took a day to get a response, so clearly their customer support is hit or miss.
LastPass Customer Support
LastPass’ customer support is even more minimal than 1Passwords, with an online help center and user forums. Getting in touch with an actual human is difficult, as evidence by their negative customer support reviews for LogMeIn, their parent company. While the company as a whole had a 4.1 rating on Google, all of the eight reviews mentioning customer support were negative. On Amazon, only two reviews mentioned customer support, one bad, one good, with a 3.5 overall rating. I saw many people share similar experiences, mainly that it was difficult to get in touch with humans and when they finally did, they were rude or unhelpful. Not great, LastPass!
Top Password Manager for Customer Support
Although neither company has excellent customer support, 1Password’s is better in terms of features and reviews. And you know what that means…
1Password Vs. LastPass Recap
Ladies and gentlemen, we have a tie on our hands! While 1Password is better for privacy, customer support, and user experience, LastPass takes the cake for features, subscription options, and the app. Of course, your choice will come down to your personal preferences, so let me break it down a little further.
Go with 1Password if you’d like…
- Better customer support: With support available 24/7, it’s easy to get in touch with a real person with 1Password.
- Superior iPhone app: The 1Password app for iPhone has a 4.5 rating, compared to a 4.3 for the LastPass iPhone app.
- Travel mode: Only 1Password lets you mark devices as safe or not safe while you’re traveling, a useful feature.
To learn more, read our full review of 1Password.
But buy LastPass if you prefer…
- Options for larger businesses: If you’re looking for a password manager for your team of 20 or more, LastPass is the way to go.
- Superior Android app: The LastPass app for Android has a 4.6 rating, compared to a 4.2 for the 1Password Android app.
- Can import passwords from more browsers: Whether you have Internet Explorer, Chrome, Firefox, Opera, or Safari, you’ll be able to import your passwords to LastPass.
For more information, check out our full review of LastPass.
To explore other options, check out the best password managers of 2019.