Today, I’m taking a look at Keeper, a password manager that’ll store an unlimited amount of passwords on an unlimited number of devices. I’ll be going over Keeper’s pros and cons, company background, features, subscription options, customer support, and app. By the end of this review, you’ll be an expert on Keeper, more than qualified to figure out if it’s the right password manager for you. Let’s get started!
With a dark web scan, multi-factor authentication, and cloud and local storage, Keeper is an awesome password manager option.
Pros and Cons
Before I go too fair into detail, let me tell you the best and worst things about Keeper.
- Multi-factor authentication: Use fingerprint and face ID to validate your Master Password.
- Dark web scan: Through BreachWatch, Keeper makes sure your account information isn’t on the dark web.
- Security breach alerts: BreachWatch will also monitor the entire internet, making sure your credentials aren’t exposed.
- Can’t change multiple passwords at once: Instead, you’ll have to change each password individually.
- Doesn’t change old passwords automatically: While Keeper can tell you if your old passwords are weak, you’ll have to change them manually.
- No inbox scan: Keeper will not scan your inbox for emails with your credentials.
Now that I’ve given you a brief overview, we can take a look at the company itself.
Keeper Company Background
Keeper is based in Chicago, Illinois, one of my favorite cities. You may not know that the U.S is part of several international surveillance alliances, namely Five Eyes, Nine Eyes, and 14 Eyes. That means that under certain circumstances, Keeper could be forced to hand over customer data. If you are planning on storing extremely sensitive passwords, files, or photos with Keeper, this could be a bit of a concern. However, if you’re more worried about convenience than privacy, then the privacy jurisdiction probably won’t matter to you much.
What data of yours does Keeper log, anyway? When you sign up with Keeper, they’ll keep your username, password, phone number, email address, and payment information, all pretty standard. On top of this, they’ll keep what device and operating system you’re using, your IP address, your location to protect from unauthorized remote access, aggregate user statistics, and web traffic. Now, I’m fine with companies keeping basic account information, but Keeper definitely lives up to its name and keeps more information than necessary. Of course, they don’t know your Master Password, vault or encryption keys, but again, for the privacy-concerned, Keeper is not the best choice.
Keeper allows you to store an unlimited amount of passwords on all of your devices, so that you never have to see that ugly “wrong password” message again. Instead, you’ll enter one Master Password.
For more security, you can set up two-factor authentication in the form of a numerical code, and for even more security, you can set up multi-factor authentication through fingerprint and face ID on iOS and Androids. Once you’ve logged onto Keeper, your passwords will automatically fill in on all of your accounts. Plus, KeeperFill will fill out your forms for you, which saves loads of time.
Need to create a new password? Keeper will generate a new password for you, plus, it’ll tell you the strength of your current passwords. From there, you can go back and change your old passwords to make them stronger. You won’t need to enter all of your old passwords manually if you’re on Chrome, Firefox, or Opera. Just import them from your browser itself!
Keep in mind that Keeper doesn’t allow you to change multiple passwords at once, nor can you change your old passwords automatically. Instead, you’ll change each password individually and manually.
All of your information will be encrypted with AES-256, the industry standard. It also uses PBKDF2, which, aside from being a mouthful, protects against password cracking by creating a cryptographic key. Finally, 2048-bit RSA is used for that multi-factor authentication, making sure the right person is accessing your information.
What if you forget your Master Password? That’s where the emergency contact feature comes in. Believe it or not, not every password manager lets someone else grant you access to your account. With many password managers, once you forget your Master Password, all of your data is lost forever, so that’s a huge plus of Keeper.
If you need to share your passwords, you can easily do that through the Keeper app, as it allows for multiple users. If you do have a security breach, you’ll be alerted through BreachWatch.
The amount of storage you get will depend on what plan you choose, which I’ll go over next. You’ll either receive 10, 20, or 50 GB of cloud and local storage.
Before I move onto subscriptions, there’s just one more awesome Keeper feature that I can’t keep to myself.
Dark Web Scan
Have you heard of the dark web? It makes up for about six percent of the whole Internet, and it’s only accessible through special software. All of its users are anonymous, making it a hotbed for hackers. In fact, over a billion stolen passwords currently float around the dark web, according to the Keeper website. Obviously, you don’t want any of your personal information on the dark web, and through BreachWatch, Keeper can scan the dark web for your credentials. If they find that one of your passwords has been stolen, they’ll alert you immediately and help you change your password.
One feature that Keeper lacks is an inbox scan. Now, as much as I hold myself as a security expert, I’ll admit that there have been times that I’ve sent someone my login information over email. Listen, I’m not perfect! Some password managers have an inbox scan feature to look out for this sort of information, but unfortunately, Keeper is not one of them.
Overall, however, I’m really happy with Keeper’s features.
With a dark web scan, multi-factor authentication, and cloud and local storage, Keeper is an awesome password manager option.
Is Keeper Easy to Use?
In my experience, using Keeper was as easy as pie. Downloading the desktop app didn’t take long at all. Once that was done, I had to make up my username, master password, security question and answer. Then, the app automatically prompted me to import from passwords from Chrome. I entered my keychain password, and the app found a whopping 71 passwords. With one click, they were all added!
As you can see above, Keeper’s dashboard is very clean and easy to use. While the app froze once, I didn’t have any other problems after I restarted. Overall, Keeper is very user-friendly.
Keeper has subscription options for personal and professional use alike. Let’s talk personal first.
Keeper Personal Plans
Along with the password manager, Keeper offers KeeperChat, which allows for secure text messaging and storage. If you buy both together, you’ll get a bit of a discount. There are also family plans that cost per user than the individual plans, so that’s nice.
With prices ranging from $2.50 to eight dollars per person in the personal plans, I’m happy with Keeper’s price points at the annual level. Now, here’s an explanation of some terms that may not be glaringly obvious.
If someone logs in with the incorrect Master Password multiple times, your system will self-destruct, protecting your accounts.
Say someone gets into your account and is looking at the page with all of your passwords. If they try to take a screenshot, it will turn black. Pretty useful, right?
Keeper Business Plans
Keeper also offers Business and Enterprise plans for $2.50 per month per user or $3.75 per month per user, respectively. Again, not all of these terms are particularly common, so allow me to explain.
Active Director and LDAP Sync
This means that you’ll have a list of all of your users, their roles, the teams that they’re on, and whether or not they’re active. Active directory service automatically invites users to make their own vaults.
SCIM and Azure AD Provisioning
SCIM is a new protocol that allows you to create provisioning tokens and import user and team provisions from another system, like Azure, Gsuite, or Okta.
Command Line Provisioning
Command line provisioning allows users to script or automate commands, like inviting users or shutting down their accounts if they leave the company. It’s especially helpful for large businesses and universities.
Developer APIs for Password Rotation and Backend Integration
Finally, Keeper will automatically rotate your passwords to increase security.
Customer Support with Keeper
Need help? Check out Keeper’s online support center, fill out a form, or talk to a human through live chat, available 24/7. I love that the live chat is always available, and in my experiences, I got responses that were quick and straightforward. It’s a bit disappointing that Keeper doesn’t offer phone support, but this isn’t uncommon for password managers.
Aside from me, what do other Keeper customers think of their support? To find out, I checked out reviews from Amazon and Google. On Amazon, Keeper has a 4.1 overall rating, really nice. Out of the seven reviews that mentioned customer support specifically, five were positive, about 70%.
“Secure, easy to use, and backed by the best customer support in the industry. Far more responsive than LastPass and 1Password. Keeper is a product I happily pay yearly for,”
wrote an Amazon-user in a five-star review. On Google, which aggregates customer ratings from all corners of the Internet, Keeper has a three-star rating, decent but not as positive. However, there are only two reviews there, one five-star, and one one-star review, so I would take this with a grain of salt. Overall, I’m pleased with Keeper’s customer support.
The Keeper App
The Keeper app is where you’ll store passwords, files and photos, generate new passwords, create subfolders, add multiple users and share files, set up two and multi-factor authentication, and receive dark web monitoring alerts. The app has awesome ratings, a 4.2 from the Google Play store and a nearly-perfect 4.9 from the Apple store! Very impressive.
Keeper vs. 1Password
Now I want to compare Keeper with 1Password, one of its toughest competitors. In a lot of ways, the two are similar. Both offer security breach alerts, auto-login, and multi-factor authentication. Plus, both companies are based in countries that are members of the Five Eyes, Nine Eyes, and 14 Eyes international surveillance alliances, meaning that they could be forced to legally hand over customer data. Again, if privacy is your number one concern, neither of these password managers are right for you. Both companies have awesome customer support and high app ratings, although Keeper’s app has better ratings from iPhone users. Pricing-wise, the companies are also pretty similar, with 1Password’s prices ranging from $2.99 to $7.99 a month compared to $2.50 to $8 a month for personal use with Keeper.
As far as extras go, both companies have dark webs scans, Keeper through BreachWatch and 1Password through Pwned Passwords. But 1Password has one feature that Keeper lacks— travel mode. Travel mode makes sure that your vault is removed from your devices that aren’t marked as “safe for travel”. That ensures that no one from customs or security will be able to access your accounts. Very cool, and also a very unique feature!
I would choose Keeper if you use Firefox or Opera, as 1Password only lets you import passwords from Chrome. 1Password would be a better option if you travel often, but the two are extremely similar to each other.
Recap of Keeper
Overall, I’d definitely recommend Keeper. It has all the basic elements of a password manager for a pretty affordable price. However, I acknowledge that different people have different preferences, so let me break it down further for you.
Go with Keeper if you’d like…
- Security breach alerts: If any of your credentials are found on the Internet, you’ll be alerted ASAP.
- Good customer support: The majority of Amazon and Google customers had positive things to say about Keeper’s support.
- Highly-rated app: Both iPhone and Android users alike had an easy time using the Keeper app.
- Dark web scan: In a partnership with BreachWatch, they’ll scan the dark web for your credentials.
- Multi-factor authentication: For added security, sign on with face or fingerprint ID.
But avoid it if the following are dealbreakers…
- Based in U.S: In theory, Keeper could be forced to hand over customer data to any of the Five Eyes, Nine Eyes, or 14 Eyes countries.
- Must change passwords one-by-one: There’s no way to change your old passwords automatically or to change multiple passwords at once.
- No inbox scan: Any credentials in your inbox will remain there.
Want to learn about some other options? Check out the best password managers of 2019.