LastPass Password Manager Review

If you never want to struggle to remember a password again, then you’ve come to the right place. Currently, 13.5 million people use LastPass to remember their passwords for them, with two million users every single day. Can you imagine how much time LastPass has saved people overall?

Today, I’m taking a close look at LastPass, reviewing its pros and cons, features, subscription options, customer support, and app. Of course, I’ll be testing the password manager myself to make sure it’s user-friendly, always a necessary feature of any software, if you ask me. Let’s get started!

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LastPass
LastPass
LastPass

LastPass offers a dark web scan, free credit monitoring, and a highly-rated app. 

LastPass Pros and Cons

You know me— I tend to get really excited about the details, so before I get into the nitty gritty, let me tell you about LastPass’s basic pros and cons.

Pros

  • Dark web scan: Through PasswordPing, LastPass will make sure that your credentials aren’t floating around on the dark web.
  • Free credit monitoring: If you have a U.S address, you’ll receive free credit monitoring alerts.
  • Great app ratings: The LastPass has ratings of 4.6 and 4.3 from Android and iPhone users, respectively.

Cons

  • Can’t change multiple passwords at once: Instead, you’ll have to change old passwords one by one.
  • No customer support via phone or live chat: You’ll only have an online user manual and customer forum to help with any problems you’re having with LastPass.
  • No inbox scan: LastPass will not scan your email inbox for any credentials.

Now that you have a good idea of LastPass’ strengths and weaknesses, let’s talk more about the company itself.

LastPass Company Background 

LastPass, owned by LogMeIn, is based in Boston, Massachusetts. Now, if you are looking to store sensitive information like your credit card or social security card, this may be a problem. That’s based the U.S is part of the international surveillance alliances Five Eyes, Nine Eyes, and 14 Eyes, making it possible to force LastPass to give up customer data.

Now, that only matters if they have data to turn over, which is why I checked out LastPass’ data-logging policy. Of course, LastPass will keep your account and registration data, like your name, billing information, password, and email, along with information about your session and usage. They’ll also keep track of where you’re using LastPass to make sure you aren’t sharing your credentials with other users.

But more importantly, LastPass does not keep any information that’s in your vault itself, so while I’m not thrilled that they’re based in the U.S, they don’t keep anymore information than necessary.

Features of LastPass

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LastPass Features

Now let’s get into the password manager itself. LastPass allows you to store an unlimited number of passwords across as many devices as you want, so you never have to remember a long-forgotten password again. Instead, you’ll only have to remember your master password, so make it a good one!

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Master Password

To see if your passwords are up to snuff, run them through LastPass’ strength test, titled How Long to Hack My Password. As an alternative, you can use LastPass’ password generator to make a new password that’s long and complicated. Not only will LastPass automatically log you in to your accounts, but it’ll also fill out forms for you, making your web use a lot less tedious.

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Auto-Fill Forms

You’ll begin by either manually entering or importing your passwords from browsers like Internet Explorer, Chrome, Firefox, Opera, and Safari. From there you can change your old, weak, or repeated passwords one by one. Unfortunately, LastPass doesn’t allow you to change multiple passwords at once, so this process will be a bit annoying— but don’t worry, you only have to do it once! Then your passwords will be synced across all of your devices, making sign-ons a breeze.

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Sync passwords across all devices

LastPass also has two and even multi-factor authentication for additional security, ensuring that you and only you have access to your accounts. If you want to share your passwords, you can add other users, and if you forgot your master password, you can get access through your emergency contact.

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LastPass Emergency Access

Not every password manager has an emergency contact, so it’s nice that LastPass doesn’t lock you out of your account if your master password slips your mind.

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LastPass Encryption

All of the information in your vault will be encrypted through AES-256, the industry standard, plus PBKDF2 SHA-256 to prevent password cracking. All in all, I’m pleased with LastPass’ features. The only thing that’s missing is an inbox scan to check your emails for your credentials, but that’s not a big deal as long as your email password is in LastPass.

Storage

You’ll have one GB of storage through the cloud as well as locally. Again, all information stored in the LastPass Authenticator Cloud Backup is completely encrypted with firewalls and regular third party audits. LastPass won’t be able to decrypt your data. You can also store your data locally in your browser or on another device like a hard drive.

Extras

Now I want to talk about a couple extra features that LastPass offers that could really help your online security.

Dark Web Scan

The dark web only makes up six percent of the Internet, but it’s the site of a ton of cybercrime. That’s because all of its users are completely anonymous, only able to access the dark web through special software. Millions of stolen passwords float around the dark web, so it’s important to make sure your data is safe. Fortunately, LastPass offers a dark web scan through PasswordPing, which will scour the entire Internet for your credentials. If your account email address is found, you’ll receive an email notification and can change your password on the app. That’s a relief!

Credit Monitoring

Live in the U.S? LastPass will monitor your credit, completely free! You’ll be alerted whenever your credit report changes so you can check in and make sure your identity hasn’t been stolen. For an additional $9.95 a month, you can purchase LastPass Premium Credit Monitoring for some added benefits:

  • Three credit reports plus monitoring: You’ll get more details about the changes on your credit report.
  • Instant notifications: The second your credit report changes, you’ll be notified.
  • Refresh reports every 30 days: You can see your full credit report and scores every 30 days.
  • Full-service resolution: If you do have some unauthorized charges, LastPass will help you resolve them.

That’s it for the extras!

Now that we know exactly what LastPass can do, I want to make sure it’s easy to use. I don’t know about you, but I don’t want to spend too much mental energy on my password manager! Let’s take a closer look.

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LastPass
LastPass
LastPass

LastPass offers a dark web scan, free credit monitoring, and a highly-rated app. 

Is LastPass Easy to Use?

lastpass-password-manager-review
LastPass Vault

The first thing I did to set up my LastPass was create a username and master password on the LastPass website. From there, they had me download the browser extension. Once I logged into the extension, a webpage popped up with the app itself. I didn’t like how everything stemmed from the extension and the webpage rather than the app itself. For example, when I clicked on the “Security Challenge” in the app, I was brought to a webpage. I would have preferred having everything within the app.

Now, knowing that LastPass lets you import passwords from Chrome, I was ready to take this option, but nothing came up prompting me to start. When I Googled it, I found out that I had to first export my passwords from Chrome into a file then copy and paste them into LastPass. I’ve seen other password managers that import my passwords with the click of a button, so this wasn’t the most elegant process around, but it also wasn’t too hard.

Once you’ve set yourself up, LastPass is easy to use. Like nearly all of its competitors, it features all of your capabilities on the left hand side and your activity on the right. While LastPass wasn’t the easiest password manager to import with, I had no problems with it after that.

LastPass Subscriptions

LastPass has options for both personal and professional use. Let’s look at both!

LastPass Personal Plans

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LastPass Subscription Options- Personal

LastPass has a free option, a premium option, and an option for up to six family members.  The regular Premium package is only three dollars a month, extremely reasonable, while access for up to six family members only costs four dollars a month.

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LastPass Personal Subscription Pricing

I like that LastPass’ subscriptions are quite simple and incredibly affordable. Unfortunately, they only charge you annually, so you’ll pay $36 a year for your individual account and $48 for your family account.

LastPass Business Plans

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LastPass Business Subscription Options
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LastPass Business Subscription Pricing

If you want to use LastPass professionally, you can purchase a package for teams of up to 50 members or Enterprise, MFA or Identity for businesses of all sizes. You’ll get some features not available for the personal plans, like:

  • Basic Reporting vs. Advanced Reporting: With basic reporting, the administrator will be able to see when the employee logged in, along with user activity reports and security reports. Advanced reporting provides more detailed data, audit logs, and historical access for compliance.
  • Advanced Multi-Factor Options vs. Additional Multi-Factor Options: While advanced multi-factor options include Yubikey, Sesame, and fingerprint authentication, additional options are available for Symantec, VIP, RSA, SecurID and Salesforce.
  • API Access: API access allows Enterprise users to customize their API integration so they can easily scale the password manager to their needs.
  • SAML Single Sign-On: SAML, which stands for Security Assertion Markup Language, allows users to share passwords across a network in the most secure way possible.
  • Cloud App Provisioning: Finally, cloud app provisioning lets administrators automate employee dashboards so they can easily access their favorite apps.

LastPass Customer Support

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LastPass Customer Support. Screenshot from LastPass website.

Need help using LastPass? Unfortunately, LastPass’s customer support is pretty minimal, with just an online help center as well as user forums. There’s no live chat or phone, so if you want to speak to a human, you’ll only have other customers to rely on.

Is this sufficient? To find out, I checked customer reviews. On Amazon, LastPass has a rating of 3.5 from 52 customer reviews. Unfortunately, only two reviews mentioned customer support specifically, one positive and one negative, so that was a bit of a dead end.

So, I turned to Google, where LogMeIn, LastPass’ parent company, has a 4.1 rating from 54 reviews. This sounded promising, but once I looked closer I saw that most of the positive reviews were from employees who liked working at LogMeIn. When I looked at reviews mentioning customer specifically, eight out of eight were negative. Many people had trouble getting a human and if they did, said they were rude and unknowledgeable. Clearly, customer support is not one of LastPass’ strong suits.

The LastPass App

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The LastPass App

To use LastPass, you will download a browser extension for Firefox, Internet Explorer, Safari, Chrome, Opera, or Microsoft Edge. You’ll use the app on iOS, Macs, Androids, Windows and Windows phones. Both iPhone and Android users loved the LastPass app, giving it ratings of 4.3 and 4.6, respectively.

“This app is fantastic as a secure way to store passwords across all devices. I also love being able to have unique passwords for all of my accounts without having to remember them. My only qualm with the app is that while it’s excellent on websites in Chrome, it’s somewhat inconsistent with autofilling fields in other apps. Despite that, I’d recommend this app to anyone,”

wrote a Google user in a recent four-star review.

LastPass vs. 1Password 

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1Password vs. LastPass Features

Now that you know everything there is to know about LastPass, we can see how it compares with one of its competitors, 1Password. 1Password is based in Canada, which, like the U.S, is a member of Five Eyes, so you’ll be under the same international surveillance alliance.

One advantage that LastPass has over 1Password is its credit monitoring option. Both have dark web scans, but only 1Password has travel mode, which lets you temporarily lock your accounts on specific devices while traveling. Both password managers offer multi-factor authentication, unlimited password storage, and options for both personal and professional use.

Unlike LastPass, 1Password features 24/7 email support, which is definitely superior to a mere online help center. Price-wise, the two land among the same range of a few dollars a month for individual packages, plus, both offer free trials, although 1Password’s only lasts 30 days. I would choose 1Password over LastPass due to its superior customer support and travel mode. But choose LastPass if you’re dying to have credit monitoring.

Recap of LastPass

I absolutely recommend LastPass as your password manager, but you might be looking for something specific, so let me break it down for you.

LastPass is the right password manager for you if you’d like…

  • Free credit monitoring: LastPass is one of the only password managers I’ve reviewed to offer credit monitoring with its plans.
  • Dark web scan: Make sure your credentials aren’t on the dark web through PasswordPing.
  • Great app: The LastPass app has awesome ratings on both the Apple and the Google Play stores.

But avoid it if you don’t want…

  • Poor customer support: If you need help with LastPass, you’re pretty much on your own.
  • No monthly plans: LastPass only offers annual subscriptions, although they’re very reasonably priced.
  • Based in U.S: As the U.S is part of multiple international surveillance alliances, LastPass could be legally forced to hand over customer data.

Looking to explore your options? Read our review of the best password managers of 2019.

Gabe Turner

Gabe Turner

Gabe Turner is an attorney and journalist with a passion for home tech and secure, efficient living. Since graduating from NYU Law, he has maintained a paradoxical existence of trying to live life adventurously while remaining staunchly risk-averse. He is torn by the dual desires of wanting to only be in Brooklyn writing about housing policy and smart home tech and aspiring to visit his friends scattered across the globe. Gabe believes that stable, safe communities are the cornerstone to a vibrant and healthy society, and it is this passion that brought him to contribute to Security Baron.

4 thoughts on “LastPass Password Manager Review”

  1. I’ve been a “Premium” LastPass user for many years. Though the product started out fairly simple and reliable, over time features have been added that their development team is clearly not up to. Over that period of time I’ve reported numerous problems, many involving security issues. One example that has been ongoing for years is that I can power down my laptop, turn it back on, and LastPass will still be logged in despite having all settings that should disallow that manner of operation. I have numerous bug reports with LastPass on this. When they decide not to fix something they always change the bug status to “Resolved” despite nothing being done to fix the problem.

    The latest problem is that I’m unable to update my payment method on an iPad. Their web interface is clearly broken on this, but the support group is so incompetent that they seem unable to understand there is a difference between an iPad (iOS) and a Mac (MacOS). After 6 exchanges with them I’m giving up.

    I’ve stuck with LastPass for so long primarily because their Emergency feature was useful in helping my 90 year old father handle some of his accounts. At this point it’s worth the hassle of switching to another product that offers similar functions.

    • Thanks for sharing! This is really useful information, although I’m sorry they haven’t been helpful in solving any of these problems.

  2. LastPass appears to have 2 new plans for Business, MFA and Identity. Any chance this review will be updated with those? Having trouble finding much information on either of those.

    Great review!

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