Did you know that 59% of consumers reuse passwords because it’s too hard to remember them all? At the same time, 92% of consumers don’t use a password manager, according to Password Boss. If you’re thinking this seems like a dangerous combination, you’re absolutely right.
Today I’m taking a look at Password Boss, a company founded in 2014 in Minneapolis, Minnesota. I’ll be going over Password Boss’ pros and cons, features, subscription options, customer support, and app. I’m also going to be testing it out myself to see if it’s user-friendly or not, because the last thing you want to worry about is having to learn a complicated password manager. Let’s get started!
We appreciate Password Boss for its dark web scan, unlimited storage, and reasonable prices, including a free trial.
Password Boss Pros and Cons
I’m a thorough guy, so before I bog you down with a ton of detail, let me go over Password Boss’ pros and cons.
- Multi-factor authentication: For more security, you can use touch ID on iOS devices.
- Dark web scan: Password Boss will scan the dark web for your credentials, alerting you if a security breach is found.
- Affordable: From a free trial period to only four dollars a month, Password Boss is one of the less expensive options out there.
- U.S headquarters: As the company is based in the U.S, customers are subject to the Five Eyes, Nine Eyes, and 14 Eyes alliances— more on this later.
- No inbox scan: Password Boss won’t scan your inbox for credentials.
- Can’t change multiple passwords at once: Instead, you’ll change old passwords one by one.
Password Boss Company Background
Minneapolis, Minnesota. A cultural hub of the Midwest where Prince (or, the artist formerly known as Price) came of age. Now, I’m a huge fan of the Twin Cities, but I don’t think they’re the best place to base a password manager company. Why? Well, the U.S is part of several international surveillance alliances, Five Eyes, Nine Eyes, and 14 Eyes. That means that, under certain circumstances, the U.S can legally force Password Boss to hand over customer data. That might be a problem, especially if you’re storing sensitive information on the Password Boss cloud.
Password Boss isn’t just for storing passwords, you see— you can also store financial information, personal info, like your friends’ contact numbers and addresses, or notes. That’s why, if privacy is your number-one concern, Password Boss may not be the best choice for you.
But what data of yours does Password Boss actually keep? Well, like any other company, they’ll keep your account information, including your name, email address, phone number, payment information, as well as physical address. They’ll also keep your local information, device information, and some other data, like what web page you visited before using Password Boss. Now, I’m not exactly thrilled with the amount of data Password Boss keeps. Aside from account information, a lot of it doesn’t seem absolutely necessary. Given their location in the U.S along with their pretty loose data-logging policy, I wouldn’t choose Password Boss if privacy is a priority for you. But, if you’re just looking to store passwords and auto-fill forms and don’t care so much about the aforementioned data, then read on.
Features of Password Boss
Of course, the main function of Password Boss is to (what else?) store your passwords and automatically log you in to any account. Those days of trying to hack into your own accounts are, blessedly, over. Not only will Password Boss store your passwords, they’ll also automatically fill out any forms that come up online, saving you time and energy.
You’ll be able to store an unlimited number of passwords on an unlimited number of devices, plus, you can sync all of your devices so that your passwords show up on everything.
Need to create a new password? Don’t rely on your brain (not that you’re not an intelligent person!). Let the algorithms do the work for you.
The password generator will create a unique, long and complicated password for you, so you don’t have to use your childhood address over and over. Rather than having to type in all of your old passwords, you can simply import them from Chrome, Firefox, Internet Explorer, Opera, or Microsoft Edge. Plus, the dashboard can scan through your old passwords, determining which ones are old or weak.
From there, you can change them manually. Unfortunately, you’ll have to do this the old-fashioned way— one at a time.
Password Boss allows you to add multiple users, which becomes especially useful if you get locked out of your account. In this case, you can use your emergency contact to get back in. Not all password managers have this Plan B in place, so that’s a clear advantage of Password Boss.
For a more secure login, you can choose two or even multi-factor authentication through iOS touch ID. All of your data will be encrypted in AES-256, the current industry standard. Password Boss also utilizes PBKDF2, which makes password cracking more difficult. If any of your data is compromised, you’ll receive a security breach alert. So far, Password Boss has all the features I want, except for being able to change multiple passwords at once. This is more of a convenience thing though, so it’s definitely not a dealbreaker.
Like I said before, Password Boss gives you an unlimited amount of storage both on the cloud and locally. All of your data will be encrypted and will load to the cloud automatically. Plus, Password Boss lets you decide where you want to store your data. They have servers in the U.S, Europe, Asia, South America, Australia— the choice is yours, and you can move it whenever.
Aside from the basic features, Password Boss offers you one important extra.
Dark Web Scan
If you’re a typical Internet user, then you might not be familiar with the dark web. It’s part of the internet that’s hidden to most users and search engines. With completely anonymous identities, criminals can use it to sell stolen credentials like usernames, passwords, financial information, and more. With Password Boss, you can scan the entire dark web for your credentials. If your credentials have been stolen, you can easily change your passwords in the app.
While Password Boss will send you a security breach alert if anything’s found online, they won’t scan your inbox for credentials, so that’s something to keep in mind.
Is Password Boss Easy to Use?
Using Password Boss was not as easy as I wanted it to be, but let’s start at the beginning. Downloading Password Boss only took a few seconds, and from there, I got a message online to download the Chrome extension, also done in a flash. Next, I entered my email and master password and saw a screen that told me to manually enter all of my passwords. Now, I know that Password Boss lets you import your passwords from Chrome, so I was a little surprised that nothing popped up prompting me to begin that process. Instead, I had to do it the old-fashioned way: by Googling “import Password Boss passwords to Chrome”. That brought me to a support article from Password Boss, which told me to click File, then Import, then select “from browser”. But when I followed those steps, there was no option to import from a browser, only from a file. Hmm.
Interesting. Naturally, I contacted support via an online form. They don’t have live chat or a phone line, but I am definitely not trying to manually enter all of my passwords. That’s why I got a password manager in the first place! A few minutes later, I got a response that said that if you’re on a Mac, you can’t import your passwords from Chrome as they are kept in a keychain and not the browser itself. So I had to export the passwords from Chrome then upload them from a file. This wasn’t terribly difficult, but the process was still a bit more complicated than necessary.
I did have another issue with the Chrome extension. When I clicked on it, at times it only said “download”. When I clicked on that, I was brought back to the same Password Boss webpage that automatically downloads the app. Obviously, I had already done this along with downloading the Chrome extension, so this was also a bit annoying.
Aside from those fiascos, Password Boss is set up like every other password manager. It’s, in general, clean and simple to use, with all of its capabilities listed on the left side. Overall, I didn’t have the smoothest time setting up Password Boss, but once you have all your passwords in order, it does its job.
We appreciate Password Boss for its dark web scan, unlimited storage, and reasonable prices, including a free trial.
Password Boss Subscriptions
Password Boss offers both business and personal plans. Let’s take a closer look.
For personal plans, you can choose between a free account, a Premium individual account, or a Family account for up to five users. All accounts let you store an unlimited amount of passwords, although with the free plan, you can only use Password Boss on one device. In addition, the plan you’re in will affect the amount of storage you get along with how many users you can add. With the family plan at only four dollars a month, Password Boss is one of the more affordable password managers that I’ve reviewed.
Let’s get down to business! Choose from the Standard and the Advanced plans, both of which allow for unlimited users, devices, and passwords. At only three to four dollars per user per month, Password Boss continues to be an incredibly affordable choice. Now let me explain some terms that aren’t glaringly obvious.
Standard Reporting vs. Advanced Reporting
Standard Reporting will let the administrator know what websites users logged onto using Password Boss. With Advanced Reporting, they’ll also have access to all system level changes to the whole account, like adding or removing users or changing security policies. Basically, it’s a complete audit trail of any changes to the business account.
Standard Security Policies vs. Advanced Security Policies
With each of the Business plans comes a plethora of security features— requiring all users to change their master passwords periodically, enabling online backups, two-factor authentication, and more. With the Advanced plan, you’ll be able to backup all team items and give the administrator account access to all users’ items.
Active Directory Connector
This feature allows the company to create Password Boss users straight from their Active Directory, saving your fellow IT works tons of time.
Audit Logs with Event Tracking
If you click on the Reports tab, you’ll see a full audit trail, a list of all account changes made in the past month.
That’s it for subscriptions. Now let’s move on to customer support.
Customer Support with Password Boss
If you need help with Password Boss, you can check out their online support center or email them through a form on their website. They don’t have live chat or a phone line, which is a bit disappointing. Unfortunately, Password Boss doesn’t have any customer reviews on Google or Amazon, so I checked out Trustpilot. There, Password Boss has a four-star rating overall, which is great to see. However, there are only three reviews. Two had good things to say about customer support, and the one negative review had a nice response from a Password Boss team member.
“Very generous company who’s policy to enable Not for Profits to have free accounts has enabled us to commit to and obtain password security. Haven’t been using them for long, so unable to give 5 star yet, but so far they have been extremely responsive to questions/problems, and very friendly,”
wrote Ryan Kiessling in a four-star review. I emailed support a few times, with varying results. The first time, I got a response in a day, but, in some cases, it took me about three days to get a response. Another time I got a response in less than an hour, so Password Boss’ customer support is definitely a mixed bag.
The Password Boss App
The Password Boss app, available for Windows, MacOS, Androids, and iOS, is where you’ll save all your information, share passwords, auto-fill information for forms, and access your storage. Also please note that Password Boss has extensions for Chrome, Firefox, Safari, Opera, and Internet Explorer, but you’ll need to download the app first. While Android users gave the Password Boss app a 3.7, iPhone users gave it a 4.5, both great scores.
Password Boss vs. Dashlane
Now I want to compare Password Boss to another top password manager, Dashlane. Like Password Boss, Dashlane is based in the United States, so you’re going to be subject to the same privacy jurisdiction. With Dashlane, all of your registration information is kept encrypted locally as well in their cloud storage, along with anonymous usage information and stuff like your IP address, browser type, etc. Basically, if privacy is your number one concern, I wouldn’t go with either option.
Dashlane has a lot of features which Password Boss lacks. It allows you to change multiple passwords at once, which is much less tedious, plus, it has tons of extras like receipt capture, an inbox scan, a VPN, identity theft insurance, and credit monitoring. Both password managers feature a dark web scan. One thing Password Boss has that Dashlane doesn’t is multi-factor authentication through touch ID on iOS. Plus, Password Boss is more affordable, with plans only going up to four dollars a month compared to $9.99 a month with Dashlane. Neither company has fantastic customer support, although at least Dashlane has live chat. Overall, I’d go with Dashlane over Password Boss. Sure, it’s a bit pricier, but it gives you so many more features, plus, it’s easier to use.
Recap of Password Boss
Despite my personal issues, I would recommend Password Boss overall. It hits all of hits all of the basic functions of a password manager for an extremely affordable (and possibly free) price. However, I know that different people have different needs, so let me break it down for you.
Password Boss is a great choice if you’d like…
- Dark web scan: Password Boss will make sure your credentials and personal information are off the dark web.
- Multi-factor authentication: If you have an iPhone, you can get some added security with touch ID.
- Highly-rated app: Both iPhone and Android users alike rated the Password Boss app positively.
But I wouldn’t buy it if you don’t want…
- No customer support over phone or live chat: Instead, you’ll have to submit a form and wait for a response, which could take days.
- Can’t change multiple passwords at once: If you’re not importing your passwords, you’ll have to enter them one-by-one.
- Member to Five Eyes: As Password Boss is based in the U.S, your information could be subject to international surveillance alliances.
If Password Boss doesn’t seem like the right fit, you might want to check out the best password managers of 2019. Or, feel free to leave a question or comment below. I look forward to hearing from you soon!