ADT vs. Link Interactive

ADT and Link Interactive together control a large segment of the home security business in North America. ADT uses a network of dealers and provides professional installation for their systems. Link Interactive, owned by Costco, sells do-it-yourself (DIY) systems only.

ADT vs Link Interactive

Our research shows that, primarily due to cost, Link Interactive provides better value for your money. However, if you do not like DIY products, then ADT is a good choice.

Similarities

  • Cellular transmission
  • A+ Better Business Bureau rating
  • Three-year contracts required
  • Excellent customer service record
  • Support Z-Wave technology

Differences

  • ADT has a six-month refund on installation only and Link Interactive a 30-day full refund policy
  • ADT uses Honeywell sensors and Link Interactive uses 2Gig/GE
  • Link Interactive is DIY only and ADT systems require professional installation

Comparison Overview Chart of Basic Packages

 ADTLink Interactive
PackageEssentialsBasic Fire and Security
Monthly Monitoring Fee$36.99$24.99
Equipment Costnone$134.00*
Activation and/or Installation Fee$199.00none
Contract Length3 years3 years
Money Back Guarantee6 months30-day
Equipment ManufacturerHoneywell2Gig (GE compatible)
CellularYesYes
Number of Door/Window Sensor33
Motion Sensor Included11
Better Business Bureau RatingA+A+

*Costco members get a 5% discount on equipment

Comparison Overview Chart of Top Packages Offered

 SimpliSafeLink Interactive
PackagePlatinumSmart Complete
Monthly Monitoring Fee$24.99$42.99
Equipment Cost$539.85$630*
Activation and/or Installation Fee*nonenone
Contract LengthMonth to month3 years
Equipment ManufacturerProprietary2Gig (GE compatible)
CellularYesYes
Two-Way VoiceYesYes
Smartphone and Remote Access ManagementYesYes
Z-Wave ControlNoYes
Video availableNoYes
Number of Door/Window Sensor45
Indoor CameraNoYes
Motion Sensor Included22
Z-Wave Light/Appliance Module02
Touchscreen consoleYesYes
iTune App Rating2.5 stars4.5 stars
Android App Rating4 stars4 stars
Blackberry App Rating3.5 stars4.5 stars

*Costco members get a 5% discount on equipment

Comparison Overview
The components used by each company are considered the top name brands in the industry. GE and 2Gig/GE have a wide range of sensors available.

ADT and Link Interactive receive excellent reviews for service and installation. Even though Link is DIY, the videos, chat and telephone support services compare favorably with ADT’s professional installations and service.

The ADT and Link Interactive monitoring centers are licensed and have sufficient backup systems in the event of a catastrophic failure. They are also staffed with appropriately trained personnel.

The free smartphone apps provided by the company allows you to manage the system remotely if you opt for one of the mid to high end packages.

Any Z-Wave product will work with either system.

Winner and Loser Categories

Company Reputation

Winner: Link Interactive

ADT has a reputation for very aggressive sales personnel. Lack of transparency and over promising has caused legal problems for the company in the past.

Link Interactive has a very low complaint record with the BBB and with users posting on Internet websites.

The BBB rating of ADT and Link is A+.

Pricing

Winner: Link Interactive

The Link Interactive monthly charges are lower at all package levels than those charged by ADT.

Link and ADT charge about the same for additional sensors and detectors.

Contract

Winner: Tie

The three-year contracts offered by both companies have almost identical terms and conditions.

Packages and Contents

Winner: Link Interactive

Link, provides more sensors with its top-end packages than ADT provides. When you factor in the activation and installation charges for the ADT systems, you save money by purchasing a Link system with the top-end systems.

Ease of Installation

Winner: Tie

ADT receives high marks from consumers for their installation and service teams. The installation and service support provided by Link to their clients receives equally high marks.

Equipment Quality and Technology

Winner: Tie

Honeywell, 2Gig and GE provide some of the best home security equipment available in the market.

Warranty

Winner: ADT

ADT advertises a six-month return policy. Link Interactive has a 30-day full refund policy.

Service

Winner: Tie

There are few user complaints on the service provided by either company.

Comparison Summary

Link Interactive comes out ahead or ties with ADT in all our comparison categories. The long-term costs of a Link Interactive system are less due to the lower monthly monitoring prices.  Learn more in our full Link Interactive review.

However, if you are not a DIY person, then the ADT system may be a good choice for you.  Get more information in our ADT review.

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