Alarm Grid and Vivint both offer home security systems with excellent equipment, mobile management, flexible contract options, and home automation capabilities.
The key differences between the two companies are found in package setup and contract and installation options. Alarm Grid has DIY installation, and users purchase equipment upfront and then opt for month-to-month or self-monitoring contracts. With Vivint, users have a choice between DIY and professional installation and options for long-term or month-to-month contracts.
Vivint has notable customer service complaints.
- Strong mobile management
- Excellent equipment
- Month-to-month contract options
- Available home automation
- Vivint offers short or long-term contract options. Alarm Grid only offers month-to-month or self-monitoring.
- Alarm Grid is DIY installation. Vivint requires professional installation.
- Vivint has notable customer service complaints.
Winner and Loser Categories
Packages, Equipment and Pricing
Both Alarm Grid and Vivint use well-regarded equipment. Preference between the two will likely come down to whether or not you want to buy equipment upfront or go with a more traditional long-term package commitment.
Alarm Grid, which uses Honeywell products, has separate upfront equipment costs and month-to-month or self-monitoring options. There are 25 equipment packages ranging from under $200 to more than $600, with monitoring plans ranging from $10-$45 a month.
Vivint has notably high prices compared to many other competitors, but the company offers comprehensive, customizable packages with excellent technology options, including top-of-the-line modern equipment with cameras included in its two more advanced package options.
Vivint gives users more choices for monitoring options. Low commitment-seekers can buy equipment upfront and proceed with a month-to-month contract. Those looking for a longterm option can choose a 42- or 60-month contract.
Alarm Grid users can choose from month-to-month or self-monitoring contract options.
Alarm Grid and Vivint each only provide one installation option, so the choice will depend on what the consumer is looking for.
Alarm Grid offers DIY installation.
Vivint requires professional installation, though as of February of this year, does not charge extra for it. (Outdoor cameras still come with a $99 installation fee and doorbell cameras come with a $29 installation fee). Activation fees will likely also apply.
Both Alarm Grid and Vivint have home automation options.
Both Alarm Grid and Vivint rank high with mobile management.
Alarm Grid offers self-monitoring options through mobile apps included in featured packages, and Vivint similarly has a well-reviewed mobile app included in its packages.
Winner: Alarm Grid
Vivint scores notably low in customer service. The company has had issues with aggressive sales tactics, with multiple lawsuits filed on behalf of consumers against the company. Common complaints are misrepresentation and deceptive sales tactics.
Users also report unanswered customer calls, a lack of support after contracts are signed, and issues with billing.
Who Alarm Grid Is Better For:
- Users not looking for long-term monitoring contracts
- Users fine with upfront equipment costs
- Users interested in self-monitoring
Who Vivint Is Better For:
- Users seeking professional installation
- Users interested in long-term monitoring contracts
- Users not prioritizing dependable customer service
Alarm Grid and Vivint will both provide users with well-regarded equipment, home automation capabilities and mobile management options. Those seeking a DIY system with month-to-month or self-monitoring contracts should opt for Alarm Grid. Those looking for professional installation and long-term monitoring contracts will likely be happier with Vivint, but should note the company’s reported customer service issues.