First Alert Professional Vs. Protection 1

First Alert Pro and Protection 1 both offer strong home security options with remarkably similar offerings. Both feature high quality Honeywell equipment, mobile management options with specific packages, professional installation for a fee and home automation capabilities.

First Alert Pro is actually owned by Honeywell, while Protection 1 just offers that brand of equipment. 

Protection 1 is reported to have high customer service ratings, while First Alert Pro service reportedly varies by dealer. 

Key Similarities: 

  • High quality equipment
  • Some mobile management options
  • Professional installation
  • Home automation capabilities
  • Work through dealers

Key Differences:

  • Protection 1 offers the industry-standard three-year monitoring contract, while First Alert Pro contract lengths vary
  • First Alert Pro’s installation rate is higher
  • Protection 1 has high customer service ratings.

Categories

Packages, Equipment and Pricing 

Winner: Tie

Both First Alert Professional and Protection 1 offer strong package options with well-regarded equipment.

First Alert Professional sells systems through independent dealers, leading to varying local experiences. Though equipment prices can vary highly, First Alert Pro is owned by Honeywell and offers high quality technology, including a large selection of offerings and available customizations. Prices for monitoring contracts, installation and activation vary by dealer.

Protection 1 offers four types of residential home packages ranging from $35 to $55, with a $99 installation fee, and the company offers a wide selection of available add-ons. Equipment offerings include sensors and carbon monoxide, smoke, and fire detectors. More expensive package options include video and Z-Wave options. The company uses mostly Honeywell technology. Medical alert offerings are also available. Prices have been reported to potentially vary depending on dealer and where you live within the United States. 

Contracts

Winner: Tie

First Alert Professional contract lengths can vary but the average length is reported to be two years. Protection 1 offers the industry-standard three-year monitoring contract. 

Mobile App

Winner: Tie

First Alert Professional users have the mobile app Honeywell Total Connect available as an option, but it is not included in the basic package.

Protection 1 has a proprietary mobile app available for iPhone, Android and Blackberry. Only the two most expensive packages allow smartphone management of console, sensors and detectors. 

Installation

Winner: Tie

First Alert Pro and Protection 1 both require professional installation for a fee. 

First Alert Professional offers professional installation at approximately $289, though prices can vary. Protection 1 offers professional installation at a $99 fee. (Installation costs can vary depending on specificities of add-ons). If you move within your contract period, you have to pay for removal of the system and re-installation at your new location. 

Home Automation

Winner: Tie

Both First Alert Pro and Protection 1 have available home automation options.

Customer Service

Winner: Protection 1

Protection 1 is reported to have a great customer service track record. With First Alert Pro, service quality varies by local dealer, so it’s slightly more of a risk. 

Who First Alert Pro Might Be Better For: 

  • Users interested in an under 3-year contract

Full First Alert Professional Review

Who Protection 1 Might Be Better For: 

  • Users prioritizing customer service

Full Protection 1 Review

First Alert Professional and Protection 1 both have options that will meet your security needs, and will likely appeal to the same type of consumer. Those interested in professional installation, home automation and Honeywell products will find choices with either company. The choice will likely come down to how high your prioritize customer service: those looking for the more dependable service experience will likely be happier with Protection 1.

Protection 1 is now owned by ADT. Check out our review of the ADT home security system.

Related: The Best Security Systems of 2019

Gabe Turner

Gabe Turner

Gabe Turner is an attorney and journalist with a passion for home tech and secure, efficient living. Since graduating from NYU Law, he has maintained a paradoxical existence of trying to live life adventurously while remaining staunchly risk-averse. He is torn by the dual desires of wanting to only be in Brooklyn writing about housing policy and smart home tech and aspiring to visit his friends scattered across the globe. Gabe believes that stable, safe communities are the cornerstone to a vibrant and healthy society, and it is this passion that brought him to contribute to Security Baron.

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