LifeShield and Vivint both offer wireless home security systems with high-quality equipment offerings. LifeShield has a standard 36-month monitoring contract, while Vivint has only extremely low-commitment or high-commitment contract options. LifeShield packages offer proprietary equipment and a one-of-a-kind fire safety system. Vivint offers excellent though not proprietary equipment and has smart appliance options.
Though both companies provide somewhat comparable systems, Vivint has notably poor ratings for customer service and high prices. Unless you are looking particularly for home automation options, LifeShield will likely be the more appealing choice.
Note: Just weeks ago, it was announced that LifeShield is changing ownership. Therefore, details of its services could potentially soon change.
- Excellent equipment
- Well-rated mobile apps
- Vivint offers home automation. LifeShield does not.
- Lifeshield has a one-of-a-kind fire safety system.
- Vivint offers month-to-month or very long-term monitoring contracts. LifeShield offers a standard 36-month option.
- Vivint requires professional installation. LifeShield offers DIY or professional options.
- Vivint has notably low ratings for customer service.
Winner and Loser Categories
Lifeshield offers an industry standard 36-month monitoring contract.
Vivint offers more options, though they are only ideal for users looking for either an extremely low-commitment or high-commitment contract.
Low-commitment: The company recently started offering the option for users to buy equipment upfront and proceed with a month-to-month monitoring contract.
High-commitment: If you are interested in committing to a longer contract, the company only offers 42- or 60-month options.
Packages, Equipment and Pricing
LifeShield packages range in monthly cost from $30-$50 and include state-of-the-art equipment and monitoring, but you will likely also have additional fees for equipment add-ons. All packages come with a one-of-a-kind fire safety system. The company uses extremely well-reviewed, top-of-the-line proprietary equipment. LifeShield does not, however, offer smart appliance options.
While Vivint also offers high-quality customizable packages with comprehensive add-on options, the company is known to have higher prices than most of its competitors. Its packages run from $40 to $50, but don’t include the starter equipment package, which runs over $500. Vivint does offer home automation options.
LifeShield offers a flexible choice of DIY or professional installation. Professional services are offered at $99.
Vivint requires professional installation, though as of February of this year, does not charge extra for it. (Outdoor cameras still come with a $99 installation fee and doorbell cameras come with a $29 installation fee). Activation fees will likely also apply.
Only Vivint offers smart appliance options.
Both companies have well-reviewed mobile apps included in their packages.
Vivint scores notably low in customer service. The company has had issues with aggressive sales tactics, with multiple lawsuits filed on behalf of consumers against the company. Common complaints are misrepresentation and deceptive sales tactics.
Users also report unanswered customer calls, a dearth of support after contracts are signed, and issues with billing.
Who LifeShield Is Better For:
- Users who value good customer service
- Users interested in DIY installation
- Users who want a standard-length monitoring contract
- Users not requiring home automation
- Users willing to take a chance on a changing company
- Users who want a unique fire safety sensor
Who Vivint Is Better For:
- Users who want professional installation
- Users interested in either a low-commitment or very high-commitment contract
- Users looking for home automation options
- Users unfazed by poor customer service reviews
Users who want a comprehensive, flexible package with excellent equipment will find suitable options from both Vivint and Lifeshield. If you prioritize good customer service and DIY installation, LifeShield will be the better option. If home automation is of top importance to you, Vivint would be a preferable choice.