I’m here to tell you all about Link Interactive. They have a customizable DIY security system with everything from video doorbells to glassbreak sensors. In this review, we’ll talk about what you get with a Link Interactive security system, how easy it is to set up, how well it works, and more.
What You Get
I purchased the Go!Control Panel & Cell Module, Smart Code Deadbolt, the SkyBell Doorbell Camera, the V522IR Interior Camera, and two door/ window sensors. I also talked about some other products that I didn’t purchase, but that would still be a great addition to any security system.
Go!Control Panel & Cell Module
You’ll control your security system through the control panel. It’s voice-enabled, so you can tell your system to arm or disarm itself, or you can do it remotely through your mobile app. With a color touchscreen interface, two-way audio, and emergency buttons, the Go!Control Panel & Cell Module is the powerhouse of your security system. Plus, it’s connected through cellular radio, so you won’t have to worry about intruders cutting phone lines.
Key Ring Remote
Not near your control panel? Arm or disarm your security system on the go with a key ring remote. These portable touchpads also allow you to set a panic alert. Link Interactive recommends that you give keys to all of your family members, trusted neighbors and any hired help. You can have up to eight remotes on your security system. The remotes are battery-operated and have a five-year battery life.
For another way to arm and disarm your system, there’s the wireless remote keypad. Of course, it comes equipped with two 24/7 emergency buttons. Link Interactive recommends that you put the keypad in the master bedroom or by doors that you frequently use to exit the house. Like the key ring remote, the keypad has a battery life of five years.
To be alerted when doors and windows are opened or closed, you’ll need the door/window sensors. They’re thin white rectangles that you’ll install near a magnet. Whenever the sensor is moved further or closer to the magnet, that will be communicated to your control panel and you’ll be notified. Some people even use these sensors for medicine cabinets, safes, filing cabinets, and the like.
If you want the door/window sensors to be hidden from view, Link Interactive offers recessed options that sit between the door and its frame. They’ll just require a drill to install, unlike the regular sensors. They also offer sensors specifically designed for tilting doors like garage doors, outside doors and gates.
Using infrared energy, the motion sensors can detect whenever a person moves in a 30 by 35 foot area. I love that the sensors are wireless, as they’re typically used in living rooms and main hallways. Got pets? The motion sensors can differentiate between people and animals under 40 pounds. You can either mount the sensors using a wall bracket, or place them on any flat surface- but we’ll get to setup later. Again, the motion sensors have a battery with a life of five years.
What if intruders don’t open a door or a window but break through glass? The glassbreak sensors listen for the sound of breaking glass to keep you safe. With a 15 feet detection range and a horizontal sensing angle of 360 degrees, the glassbreak sensors are perfect for rooms with multiple windows or glass doors. They’re tamper protected, meaning you’ll be alerted if someone tries to remove them. Battery life? You guessed it- five years.
Smart Code Deadbolt
It’s 2018, and your grandmother’s locks aren’t going to cut it. Link Interactive’s version of a smart lock is the Smart Code Deadbolt. It uses Z-Wave technology to communicate with your Go!Control panel, allowing the user to remotely lock and unlock the deadbolt through their smart phone or computer. You can also receive alerts regarding your lock’s activity via e-mail and text message. And forget about keys- you’ll enter a four to six digit code to enter your home. Being locked out of your home is a thing of the past!
SkyBell Doorbell Camera
I was super excited to unwrap the Skybell Doorbell Camera. Much like the smart lock, this product brings doorbells to a whole new level. You’ll be able to see exactly who is at your door step and communicate with them whether you are home or gallivanting through Europe. Sick of talking to sleazy salesmen? Want to make sure you get some Girl Scout cookies this year? The SkyBell Doorbell Camera makes answering your door a cinch. With 1080p HD, five times digital zoom, and full cover night vision, I’m more than impressed with this doorbell.
For the easiest access to help, there’s the panic button. It’s wireless, entirely portable, and comes with a necklace cord, belt clip, and wristband. You can even where it in the shower- this button is completely water-resistant. Program it to connect with either police or medical services. With a battery life of three years, the panic button can transmit an emergency alarm from anywhere in your 2GIG alarm system.
A security system without a security camera is like a a birthday party without a cake. Link Interactive has a few different cameras to choose from, but I purchased the V522IR Wireless Interior Camera.
With the industry standard of 1080p HD, the V522IR has a field of view of 113 degrees, a bit narrower than I’d like. I’m also disappointed that there is no ability to zoom or pan- this feature comes in handy when identifying intruders, god forbid.
The camera has two-way audio.
Included with your purchase, you’ll receive 1,000 motion-activated clips a month, stored for 30 days on the cloud. For an additional five dollars a month, you can store an additional 5,000. From the cloud, you’ll be able to download and save your clips to local storage. Kudos to Link Interactive for providing flexible storage options!
Smart Platform Integration
The camera integrates with Amazon Alexa and Google Home.
Unfortunately, the camera does not have any artificial intelligence features.
Link Interactive monitors not only your home’s security, but also its environmental conditions. While we didn’t purchase any environmental devices, I thought I’d share a little bit about them anyway.
Smoke/ Heat/ Freeze Sensor
It’s the Neapolitan ice cream of sensors- smoke, heat, and freeze all in one convenient sensor. In the event of any of these conditions, the sensor will sound an 85 decibel alarm, about as loud as a passing diesel truck or snow blower. It’ll also blink a red LED light and alert the Go!Control Panel. Basically, if there’s any issue with your home’s air, you’ll be aware of it. The sensor has a radius of 25 feet and uses 3AAA batteries. Don’t worry- when the batteries are low, the sensor will chirp, blink a light, and alert your panel.
Carbon Monoxide Detector
Every home needs a carbon monoxide (CO) detector. CO is impossible to smell, see, or taste, but in large enough doses, it can be deadly. Link Interactive’s CO monitor oversees your home’s CO levels and will sound a built-in alarm, as well as notify your control panel, when it detects dangerous levels of CO. Like the smoke/ heat/ freeze sensor, the CO detector has an 85 decibel alarm, plus a tamper-protected case. Put it outside sleeping areas, on every floor, and near your furnace/ boiler room. It’s also battery-operated and has a life of five years, although it will let you know via LED lights, sound notifications, and a message on your panel if it’s running low on batteries.
Let’s face it: you have a lot to do. Between work, kids, taking care of the house and getting a few hours of sleep every night, there’s not much time left to monitor your home’s security. That’s where professional monitoring comes in. If your equipment’s alarms sound, the professional monitors are the ones who will assess your situation and get you help if necessary.
How monitoring works
Link Interactive has four main services to offer along with its security system hardware.
- Professional monitoring- Using a cellular connection, a team of professional monitors will make sure that your home is safe. You’ll be able to communicate with them via two-way audio, and they’ll be on top of any intrusion or fire. Even if an intruder smashes your control panel, the team will know and your security system will continue to work as intended. I love cellular backup because it ensures that your system will stay on, even if an intruder cuts your phone line or if your power goes out.
- Life safety- The team will keep track of your smoke, fire, and CO detectors. If one of the alarms sound, the team will check in to make sure it’s not a false alarm. If it’s a true emergency, the team will contact the necessary authorities for you. It’s great if something happens when you’re away on vacation.
- Home automation- You’ll be able to control smart lights, locks, and thermostats through a remote control or your Link Interactive app. Days of wondering whether or not you locked your door this morning are a thing of the past.
- HD video monitoring- Livestream your security camera’s footage whenever you want. You can also set your camera to record at specific times, like for Christmas morning, or set it to record only when motion activated.
Link Interactive offers three paid subscription plans- Standard, Gold, and Elite. Here are the features of each:
Choose from three contracts- one, two, or three years. The longer the contract length, the more of a discount you will get on your equipment. Feel free to negotiate with your sales person. I love that Link Interactive has a three year guaranteed rate lock- that means that your rates will never increase for the length of your contract, if you choose the three year option. If you move, you can either take the system with you or transfer it to your home’s new owners at no additional cost. Want to cancel for whatever reason? Unfortunately, you will have to pay out the entire contract. What happens when your contract ends? After the contract is over, you can either re-sign to lock in a rate or go month-to-month.
Every company claims that they pride themselves on customer service. But if you need help with your security system, is Link Interactive a reliable source?
I must say that I was pretty impressed by Link Interactive’s customer support team. I spoke with representatives via live chat and phone. I didn’t have to wait long on either, and the reps were extremely helpful and straight forward.
Unfortunately, buying the system itself took 25 minutes over the phone- and I knew exactly what I wanted! This is pretty typical of security companies, though, so no hard feelings against Link Interactive.
How It Works
You can reach out to Link Interactive’s customer support team in a few ways- either fill out a form on the website, call their support number, live chat a support representative, or send an email to the customer support team. You’ll be able to speak with someone Monday through Friday, eight AM to 10 PM and Saturday nine AM to six PM CST. I’m slightly disappointed that the customer support team is not available 24/7, given the urgency of security system issues.
To see how well customer support worked, I turned to the obvious option- the customers themselves.
I have to be honest- I’m blown away by Link Interactive’s reputation on Google. With 141 reviews, they have a 4.6 out of five star rating- one of the highest averages I’ve seen from a security company. I found tons of praise for the customer support team. “I’ve been using Link’s services for a few weeks, and I can say that their customer support is quite streamlined. People are friendly, helpful, and prompt in their responses,” wrote Boudewijn Rombouts, a “Local Guide” on Google. Props to Link Interactive- they seem to have customer support down pat.
Better Business Bureau
Link Interactive is parented under a large corporation called Fire Protection Service Corporation headquartered in Ogden, Utah. As a BBB-accredited business since 2008, they have a perfect A+ rating- very impressive. Unfortunately, only three customers have left reviews on their BBB page, I’m assuming because of the confusion with the parent company. Regardless, two out of three reviews were five stars and the other was one star (and written in all caps- never a good sign). Fire Protection Service wrote a lengthy response to the negative review outlining the customer’s history of declined payments, so I’m not too worried. The positive reviews praised the company’s customer support team, a very good sign.
You can control your Link Interactive security system through the Alarm.com app. I must say it was a little bit confusing to find this app- I actually had to call customer service to ask what the app is called. Regardless, I’m glad to see that the system can be controlled in the palm of your hand.
Through the Alarm.com app, you’ll be able to livestream your camera’s footage, arm or disarm your system, view your recorded clips, control your lights, thermostats, and locks, and search your system event history. Your app will also give you push notifications for a number of events, like your kids getting home from school, when the cat sitter arrives, or when someone touches your precious thermostat settings.
To exist in 2018 is to have customer reviews written about you, and the Alarm.com app is no exception. Let’s see what customers from the Apple and Google Play stores had to say.
The Alarm.com app received a 4.4 out of five star rating from the Apple Store- very impressive! The large majority of the reviews were five stars. Unfortunately, Apple does not let you look at more than a few individual reviews, but it’s safe to say that people were pretty satisfied with the Alarm.com app.
Identical to the Apple Store’s score, the Alarm.com app received a 4.4 overall rating on the Google Play Store! Tiffany Cedeno said it best- “Great app! Love being able to control so many features in the home from my phone – especially the thermostat!! Wonder how we lived without it before!”.
In sum, Link Interactive’s security system may or may not be right for you. Okay, I’ll make it simple. Link Interactive might be a good choice for you if you’d like:
- Motion detectors that can differentiate between people and pets under 40 pounds
- 1080p HD video
- Two-way audio
- Free cloud and local storage
- Integrations with Amazon Alexa and Google Assistant
- Good customer service
- Great mobile app
On the other hand, Link Interactive might not be your best option if you can’t deal with:
- A field of view of 113 degrees
- No ability for the camera to pan/ zoom
- No artificial intelligence capabilities
- One, two, or three year contracts that you can’t get out of paying