LiveWatch vs Link Interactive

Link Interactive, owned by Costco, and LiveWatch, formerly known as SafeWatch, both provide Do-It-Yourself home security systems that do not need professional installation. Everything is preconfigured and you just “plug and play.” Link and LiveWatch are compatible with 2Gig and GE sensors and detectors.

LiveWatch vs Link Interactive

Link Interactive sells sensors through Costco and their website, and LiveWatch does so through the company website or other online retailers.

LiveWatch has three North American proprietary monitoring centers. Link Interactive outsources their monitoring to reputable and licensed centers.

Link Interactive and LiveWatch primarily services their systems by phone, chat or online video.

Link Interactive, through its partnership with Costco, has widespread availability throughout the United States.

We have done the research for you. Below we compare LiveWatch and Link Interactive monitoring contracts, cost differences, user ratings, warranties, and more to help you make an informed decision. Overall, we prefer LiveWatch, but in some situations, Link Interactive may be a more appropriate system for your home.

Similarities

  • Smartphone apps are available free of charge.
  • 100% wireless.
  • DIY
  • 2-Gig and GE
  • Two-year warranty on all equipment.

Differences

  • LiveWatch charges an activation fee.
  • Link Interactive has three-year contracts and LiveWatch one-year contract.
  • LiveWatch charges three month’s service for early contract termination. Link Interactive charges the full price for whatever months remain in the contract when service is terminated.
  • LiveWatch has a one-year, full refund, return policy. Link Interactive offers a thirty-day, full refund.

Comparison Overview Chart of Basic Packages

 LiveWatchLink Interactive
Package NameBasicBasic Fire and Security
Monthly Monitoring Fee$19.95$24.99
Equipment Cost$299.00$134*
Activation and/or Installation Fee$19.95None
Contract Length1 year3 years
Equipment ManufacturerGE2Gig (GE Compatible)
CellularYesYes
Number of Door/Window Sensor23
Motion Sensors Included11
Smoke, Heat, and Freezer Sensor01
Keychain Remote10
Two-Way Voice ConsoleNoYes
BBB RatingA+A+

*Must be a Costco member to get a 5% discount on the equipment

Comparison Overview Chart of Top Packages Offered

 LiveWatchLink Interactive
Package NameTotal Home + VideoSmart Complete
Monthly Monitoring Fee$49.95$42.99
Equipment Cost$299.00$630*
Activation and/or Installation Fee$19.95none
Contract Length1 year3 years
Equipment ManufacturerGE2Gig and GE
CellularYesYes
Smartphone and Remote Access ManagementYesYes
Z-Wave Control YesYes
Video AvailabilityYesYes
Two-way Voice ConsoleYesYes
Door/Window Sensor Included25
Motion Sensor12
Camera11
Keychain Remote10
Smoke, Heat, and Freezer sensorNoYes
Z-Wave ThermostatNoYes
Z-Wave Light/Appliance ModuleNo2
iTunes App Rating4 stars4.5 stars
Android App Rating4.5 stars4 stars
Blackberry App Rating4 stars4.5 stars

*Must be a Costco member to get a 5% discount on the equipment

Comparison Overview
The sensor and detector technology used by LiveWatch and Link Interactive receives high marks from the vast majority of users. The Link Interactive and LiveWatch use 2Gig or GE sensors.

Costco actively promotes Link Interactive and sells the products at all their outlets. You can also purchase the component from their website. LiveWatch sells through their website and online retailers.

LiveWatch and Link Interactive use cellular technology to connect to the monitoring centers.

Link Interactive has a two-way voice system, which allows users to speak directly to the monitoring centers using the control console, as part of every package, including the least expensive. LiveWatch only offers 2-way voice ability in its top tier packages.

LiveWatch has one-year monitoring contracts with no early termination fees. Link Interactive has three-year contracts and charges for early termination.

Both companies have Z-Wave and video compatibility.

Winner and Loser Categories

Company Reputation

Winner: Tie

The vast majority of users rate both companies highly.

Pricing

Winner: LiveWatch

Despite charging an activation fee and slightly more per month for the highest-tier monitoring package, LiveWatch wins on pricing due to contract termination fees.

Both companies charge customers about the same for additional GE and 2Gig components.

Contract

Winner: LiveWatch

Contract lengths are often the most disconcerting and contentious part of any home security service. The relatively short, one-year contracts by LiveWatch takes away much of this concern for users.

The LiveWatch one-year contracts include a provision for a flat, three-month charge for early termination.

Link Interactive charges industry standard early termination rates: the cost of the number of months remaining in your contract.

Packages and Contents

Winner: Link Interactive

Link Interactive provides more essential components with their packages than LiveWatch.

Both companies offer the same range of products as they both use the same manufacturer.

Ease of Installation

Winner: Tie

Users are equally satisfied with the DIY equipment provided by LiveWatch and Link Interactive.

Equipment Quality and Technology

Winner: Tie

The GE and 2Gig components are some of the best equipment available in the marketplace.

Warranty

Winner: LiveWatch

LiveWatch has a one-year, full refund return policy and a two-year equipment warranty.

Link Interactive has a thirty-day, full refund return policy and a two-year equipment warranty.

Service

Winner: Tie

Both companies have excellent service ratings.

Comparison Summary

LiveWatch has the edge over Link Interactive regarding pricing, warranty, and contract. The technology used and the service ratings are the same.  Learn more about LiveWatch in our full LiveWatch review.

If you do not want the hassle of determining what type of sensors and detectors you should buy and do not mind the up-front cost, then Link Interactive may be the better system for you.  Learn more in our Link Interactive review.

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