Update: Vivint now offers 24/7 professional monitoring and cellular backup for $39.99 a month plus $5 per camera for 14 days of cloud storage. Without this plan, your system will be a local alarm only. Vivint has also waived it’s professional installation fee, so it’s now offered on the house.
Link Interactive and Vivint both offer viable home security options with an overlap in many features. Both companies have strong mobile management options, a variety of short and long-term contract lengths, and available home automation.
- Variety of long-term and short-term contract options
- Strong mobile management
- Available home automation
- Link Interactive has DIY installation. Vivint requires professional installation.
- Vivint has notably poor customer service.
- Link Interactive offers one-, two- and three-year contracts. Vivint offers month-to-month or 42- and 60-month options.
Winner and Loser Categories
Packages, Equipment and Pricing
Link Interactive offers separate equipment and monitoring packages. Equipment packages range in price from $134 to $630 and have variety of available options including smoke/heat/freeze sensors and an indoor night vision camera. You can also create your own system from a wide array of available equipment, but prices will vary. There are two available monitoring package options: Gold, at $25, and Platinum, which includes video monitoring, at $43. Depending on your monitoring package choice, you can get some equipment purchase credits.
Link has a relationship with Costco, so members can purchase their equipment packages through Costco for a 5 percent discount. There are no activation fees.
Vivint has notably high prices compared to many other competitors, but does offer comprehensive, customizable packages with excellent technology options. Vivint offers top-of-the-line, modern equipment, with cameras included in its two more advanced package options.
Both Link Interactive and Vivint have a variety of contract options that will appeal to those looking for either short or long-term options.
Link has available contracts for moderate one-, two-, or three-year durations. Vivint offers very short and very long-term contracts: month-to-month contracts and 42- and 60-month contracts.
Both Link Interactive and Vivint have strong mobile management options.
A Partner of alarm.com, Link Interactive offers a free, highly-rated alarm.com app to manage your security system as long as you have a monitoring contract. Vivint has a well-reviewed mobile app included in its packages.
Link Interactive and Vivint each only offer one type of installation. Preference will depend on what service you’re looking for.
Link Interactive offers DIY installation. Vivint requires professional installation, though as of February of last year, does not charge extra for it. (Outdoor cameras still come with a $99 installation fee and doorbell cameras come with a $29 installation fee). Activation fees will likely also apply.
Both Link Interactive and Vivint have available home automation options.
Winner: Link Interactive
Vivint scores notably low in customer service. The company has had issues with aggressive sales tactics, with multiple lawsuits filed on behalf of consumers against the company. Common complaints are misrepresentation and deceptive sales tactics. Users also report unanswered customer calls, a lack of support after contracts are signed, and issues with billing.
Who Link Interactive Is is Better For:
- Users who want a strong customer service experience
- Users seeking DIY installation
- Users looking for a one-, two-, or three-year contract
Who Vivint is Better For:
- Users looking for a month-to-month or very long-term contract
- Users requiring professional installation
- Users unconcerned with customer service issues
Link Interactive and Vivint both offer home security options for those looking for short or long-term contract options, home automation and mobile management. Those looking for a good customer service experience and DIY installation will likely prefer Link Interactive, while those unconcerned with customer service issues, looking for a month-to-month contract and requiring professional installation will likely be happier with Vivint.
Related: the Best Security Systems of 2019