LiveWatch Vs. Vivint

LiveWatch and Vivint both offer comprehensive security systems to meet your safety needs. Vivint has professional installation and both short and long-term contract options, while LiveWatch has DIY installation and a one-year contract offering.

Both companies have available home automation options. Consumers should note that Vivint has a variety of customer service complaints.

Key Similarities:

  • One type of installation option
  • Home automation options
  • Highly-rated equipment

Key Differences:

  • Vivint has professional installation. Livewatch has DIY.
  • Vivint offers month-to-month or 42- and 60-month contracts. Livewatch offers a one-year contract.
  • Vivint has notable customer service complaints.
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Vivint Home Security System
Vivint Home Security System
Vivint Home Security System

Vivint has 1.3 million customers in the U.S and Canada, plus professional monitoring and the highest-rated app of any security company.

Winner and Loser Categories

Packages, Equipment and Pricing

Winner: Vivint

Vivint has notably high prices compared to many other competitors, but does offer comprehensive, customizable packages with excellent technology options. Vivint offers top-of-the-line, modern equipment, with cameras included in its two more advanced package options.

LiveWatch uses mostly highly rated GE equipment, and has two equipment package offerings. They are barebones, however, and add-ons can get costly. Users can purchase packages at $99 and $149 when paired with applicable monitoring packages. Monitoring packages range from $20-$50 per month. Video capabilities are only available with the most expensive package. Two-way live voice assist is additionally available with LiveWatch’s Total Home and Total Home + Video packages.

Contracts

Winner: Vivint

Vivint offers more options when it comes to monitoring contracts. Low commitment-seekers can buy equipment upfront and proceed with a month-to-month contract. Those looking for a longterm option can choose a 42 or 60 month contract. LiveWatch offers a one-year contract with no cancellation penalties.

Mobile App

Winner: Vivint

Vivint has a well-reviewed mobile app included in its packages. LiveWatch has some mobile management available with certain package options.

Installation

Winner: Tie

LiveWatch and Vivint each only offer one type of installation. Preference will depend on what type of service you’re seeking.

Livewatch offers DIY installation. Vivint requires professional installation, though as of February of this year, does not charge extra for it. (Outdoor cameras still come with a $99 installation fee and doorbell cameras come with a $29 installation fee). Activation fees will likely also apply.

Home Automation

Winner: Tie

LiveWatch and Vivint both have available home automation options.

Customer Service

Winner: Livewatch

Vivint scores notably low in customer service. The company has had issues with aggressive sales tactics, with multiple lawsuits filed on behalf of consumers against the company. Common complaints are misrepresentation and deceptive sales tactics.

Users also report unanswered customer calls, a lack of support after contracts are signed, and issues with billing.

Who Vivint is Better For:

  • Users seeking professional installation
  • Users looking for multitude of monitoring contract options
  • Users prioritizing mobile management

Full Vivint Review

Get Best Offer
Vivint Home Security System
Vivint Home Security System
Vivint Home Security System

Vivint has 1.3 million customers in the U.S and Canada, plus professional monitoring and the highest-rated app of any security company.

Who LiveWatch is Better For:

  • Users looking for DIY installation
  • Users interested in a one-year contract
  • Users prioritizing dependable customer service

Full LiveWatch Review

Vivint and Livewatch both offer excellent equipment and an assortment of security offerings. Those looking for professional installation and month-to-month or 42- or 60-month contracts will likely prefer Vivint, but should note reported customer service issues. Those looking for DIY installation and a flexible one-year contract will likely prefer LiveWatch.

Livewatch is now owned by Brinks. Check out our review of the Brinks home security system.

Related: The Best Security Systems of 2019

Gabe Turner

Gabe Turner

Gabe Turner is an attorney and journalist with a passion for home tech and secure, efficient living. Since graduating from NYU Law, he has maintained a paradoxical existence of trying to live life adventurously while remaining staunchly risk-averse. He is torn by the dual desires of wanting to only be in Brooklyn writing about housing policy and smart home tech and aspiring to visit his friends scattered across the globe. Gabe believes that stable, safe communities are the cornerstone to a vibrant and healthy society, and it is this passion that brought him to contribute to Security Baron.

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