Monitronics Vs. Vivint

Update: Vivint now offers 24/7 professional monitoring and cellular backup for $39.99 a month plus $5 per camera for 14 days of cloud storage. Without this plan, your system will be a local alarm only. 

Note: Monitronics is now Brinks Home Security. 

Monitronics and Vivint both offer suitable options to meet your home security needs.

Get Best Offer
Brinks
  • DIY installation
  • Professional monitoring optional 
  • $500 for Brinks Home Complete with Video 

Doesn't expire

Get Best Offer
Vivint
  • Professional installation
  • Professional monitoring not required
  • $844 for Basic Security System

Doesn't expire

Both companies require professional installation and have available home automation. Monitronics has 36-month contracts, while Vivint offers month-to-month or 42- and 60-month contracts. Users should note Vivint’s history of customer service issues and complaints.

Key Similarities:

  • Home automation capabilities
  • Professional installation
  • Available long-term monitoring contracts

 

Key Differences:

  • Vivint offers month-to-month or 42- and 60-month contract options. Monitronics offers 36-month contracts.
  • Vivint has notable customer service complaints.
Get Best Offer
Vivint Home Security System
Vivint Home Security System
Vivint Home Security System

Vivint has 1.3 million customers in the U.S and Canada, plus professional monitoring and the highest-rated app of any security company.

Winner and Loser Categories

Packages, Equipment and Pricing

Winner: Vivint

Vivint has notably high prices compared to many other competitors, but does offer comprehensive, customizable packages with excellent technology options. Vivint offers top-of-the-line, modern equipment, with cameras included in its two more advanced package options.

Monitronics offers three packages advertised as ranging in cost from $35-$55 with activation fees ranging from $99-$149, plus equipment costs. Monitronics has a well-regarded centralized monitoring system, but uses local dealers for installation, leading to varying on-the-ground user experiences. Local dealers also have final control over activation costs and contract terms. This means specials and coupons can potentially lower a system’s cost. But overall, local variation makes Monitronics pricing unpredictable. Most equipment is Honeywell or GE. Medical alert packages are additionally available.

Contracts

Winner: Vivint

Vivint gives users more choices for monitoring options. Low commitment-seekers can buy equipment upfront and proceed with a month-to-month contract. Those looking for a longterm option can choose a 42- or 60-month contract. Monitronics offers the industry-standard 36-month monitoring contract.

Mobile App

Winner: Vivint

Vivint has a mobile app included in its packages.

Monitronics has remote smartphone control capabilities, but only text and email notifications and remote arm/disarm are free. Additional remote features are available at an extra cost.

Installation

Winner: Tie

Both Monitronics and Vivint require professional installation.

Monitronics offers professional installation done by local dealers. The customer service experience varies by location and is therefore less reliable. Installation is free but users will likely pay significant activation fees.

Vivint requires professional installation, though as of February 2017, does not charge extra for it. (Outdoor cameras still come with a $99 installation fee and doorbell cameras come with a $29 installation fee). Activation fees will likely also apply.

Home Automation

Winner: Tie

Both Monitronics and Vivint have available home automation options.

Customer Service

Winner: Monitronics

Vivint scores notably low in customer service. The company has had issues with aggressive sales tactics, with multiple lawsuits filed on behalf of consumers against the company. Common complaints are misrepresentation and deceptive sales tactics.

Users also report unanswered customer calls, a lack of support after contracts are signed, and issues with billing.

Who Monitronics is Better For:

  • Users looking for industry standard 36-month contract
  • Users fine with local variation in specifics
  • Users wary of customer service complaints

Full Monitronics Review

Who Vivint is Better For:

  • Users looking for a month-to-month monitoring contract
  • Users hoping for a long-term 42- or 60-month monitoring contract
  • Users not prioritizing customer service

Full Vivint Review

Get Best Offer
Vivint Home Security System
Vivint Home Security System
Vivint Home Security System

Vivint has 1.3 million customers in the U.S and Canada, plus professional monitoring and the highest-rated app of any security company.

Both Vivint and Monitronics have viable home security offerings with overlaps including professional installation and home automation. Those prioritizing customer service and looking for the industry standard 36-month contract will likely prefer Monitronics, but should note potential variance among local dealers. Those looking for either a particularly low or high monitoring commitment and a more universalized experience will likely prefer Vivint, but should be wary of potential customer service issues.

Monitronics is now owned by Brinks. Check out our review of the Brinks home security system.

Related: The Best Security Systems of 2019

Gabe Turner

Gabe Turner

Gabe Turner is an attorney and journalist with a passion for home tech and secure, efficient living. Since graduating from NYU Law, he has maintained a paradoxical existence of trying to live life adventurously while remaining staunchly risk-averse. He is torn by the dual desires of wanting to only be in Brooklyn writing about housing policy and smart home tech and aspiring to visit his friends scattered across the globe. Gabe believes that stable, safe communities are the cornerstone to a vibrant and healthy society, and it is this passion that brought him to contribute to Security Baron.

Leave a Comment

Trending News

Follow Us

Reviews