Protection 1 vs. LiveWatch

Protection 1 and LiveWatch are among the top home security companies in the United States. LiveWatch is Do-It-Yourself (DIY) provider of sensors and detectors and Protection 1 uses local installers and sales personnel.  LiveWatch has three North American proprietary monitoring centers owned and operated by LiveWatch.

LiveWatch vs Protection 1Our extensively researched comparison provides you will a comprehensive overview of LiveWatch vs Protection 1 security systems. We use a wide-range of corresponding data points, including contracts, customer satisfaction ratings in multiple areas, costs and service. LiveWatch, in our view, comes out ahead, but many homeowners and small businesses may find that Protection 1 suits their individual needs better depending upon their circumstances.

Similarities

  • Cellular transmission for advanced packages
  • Smartphone apps are available free of charge
  • 100% wireless
  • Both companies charge an activation and/or installation fee

Differences

  • LiveWatch requires one-year contracts, Protection 1 has three-year contracts
  • LiveWatch uses GE sensors, and Protection 1 uses Honeywell
  • LiveWatch a one-year, full refund policy
  • Protection 1 has no refund policy
  • Protection 1 offers Geo-fencing
  • Protection 1 has landline-only connectivity for its least expensive package

Comparison Overview Chart of Basic Packages

 LiveWatchProtection 1
PackageBasicSecure
Monthly Monitoring Fee$19.95$34.99
Equipment Cost$299.00none
Activation and/or Installation Fee$19.95$99.00
Contract Length1 year3 years
Equipment ManufacturerGEHoneywell
CellularYesNo
Number of Door/Window Sensor23
Motion Sensor Included11
Keychain RemoteYesNo
BBB RatingA+A+

Comparison Overview Chart of Top Packages Offered

 LiveWatchProtection 1
PackageTotal Home + VideoVideo
Monthly Monitoring Fee$49.95$54.99
Equipment Cost$299.00none
Activation and/or Installation Fee*$19.95$99.00
Contract Length1 years3 years
Equipment ManufacturerGEHoneywell
CellularYesYes
Smartphone and Remote Access ManagementYesYes
Z-Wave ControlYesYes
Video availableYesYes
Number of Door/Window Sensor24
Motion Sensor Included11
CameraYesYes
Touchscreen consoleYesYes
Geo FencingNoYes
iTune App Rating4 stars2.5 stars
Android App Rating4.5 stars3.5 stars
Blackberry App Rating4 stars4 stars

Comparison Overview 
LiveWatch and Protection 1 each provides their customers with quality sensors and detectors. LiveWatch uses GE components and Protection 1 Honeywell. Both sensor manufacturers are considered the best in the industry by most analysts.

LiveWatch only sells do-it-yourself (DIY) systems through their websites or other online retailers. Protection 1 uses local installers.

LiveWatch requires you to purchase the equipment offered with each package. Protection 1 essentially leases you the packaging equipment so there are no upfront costs for components. The individual sensor and detector prices are approximately the same.

Both companies offer control panels that are Z-Wave compatible and each sells smart home appliance devices such as locks, light controls, and smart thermostats.

Protection 1 offers the industry-standard, three-year monitoring contracts with all their packages. LiveWatch requires one-year contracts.

Contract complaints associated with Protection 1 and LiveWatch are relatively low compared to competitors.

Winner and Loser Categories

Company Reputation

Winner: Tie

Both companies have excellent service and sales reputations. LiveWatch provides excellent DIY support through their chat, video and phone lines.

The sales and service personnel used by Protection 1 enjoy equally good ratings by users.

Pricing

Winner: LiveWatch

LiveWatch charges less for monthly monitoring for all their packages when compared to Protection 1. The LiveWatch one-year contracts also mean that if you need to cancel, the penalties will be substantially less than those you would incur by canceling a Protection 1 contract early.

Individual component prices are about the same.

Contract

Winner: LiveWatch

The one-year monitoring contracts for LiveWatch are more attractive to most homeowners.

Packages and Contents

Winner: Protection 1

Protection 1 provides much more equipment with their packages than LiveWatch. Since you lease the equipment with Protection 1, there are no upfront costs for anything provided with the packages either.

Ease of Installation

Winner: Tie

Protection 1 gets excellent reviews regarding the installation teams they use.

LiveWatch has simple, DIY components with pre-formatted sensors and detectors so that they are “plug and play.” The installation videos, chat forums and instructions receive very positive feedback from customers.

Equipment Quality and Technology

Winner: Tie

The pricing and quality of GE and Honeywell products are the same.

Warranty

Winner: LiveWatch

LiveWatch has a one-year, full-refund return policy on all equipment. Protection 1 does not offer a warranty.

Service

Winner: Tie

The LiveWatch online, video and telephonic service assistance receive high marks by users.

The service technicians used by Protection 1 are well trained and competent according to most user rating forums.

Comparison Summary

The pricing, contract, and warranty provisions make LiveWatch our over-all winner.  Learn more about LiveWatch in our LiveWatch review.

If you are not a DIY type of person, and prefer to have someone else install and service your home security system, then Protection 1 may be a better choice.  Learn more in our Protection 1 review.

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