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Security System Return Policies

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What do you do if your system is not all its cracked up to be? When shopping for a home security system, it’s best to find out companies’ return policies sooner rather than later. After all, you don’t want to be stuck with hundreds of dollars worth of products that you don’t want!

abode Return Policy

The abode App
The abode App

To return your abode system, you’ll need to request an RMA number within 14 days of receiving your equipment. Unfortunately, you’ll have to pay for return shipping costs, plus a 20% restocking fee on all hardware. Plus, if you’ve already started professional monitoring or cellular backup, you won’t get back your $25 activation fee. Pretty rough, if you ask me.

ADT/ Protection 1 Return Policy

ADT Security System

ADT/ Protection 1 has one of the more generous return policies I’ve seen. If they are unable to resolve an issue with your products or services in the first six months, you can return it for a full refund.

Related: ADT Security System Review

Alarm Grid Return Policy

Alarm Grid’s return policy is a bit more complicated. After you receive your shipment, you’ll have 30 days to request a return merchandise authorization, or RMA number. From there, you’ll need to send back your system within a week. You’ll have to pay shipping costs and your system must be in good condition to get a full refund.

Related: Alarm Grid Security System Review

Brinks Return Policy

Installing the Brinks Door Sensor

Brinks requires that you get an RMA number 45 days from the date of your purchase. To get a full refund, your product must be in re-sellable condition. If it’s not, or if the original packing it not in tact, you’ll need to pay a 20% restocking fee. Pro tip: it’s always a good idea to keep your packaging to avoid these abysmal fees.

Related: Brinks Security System Review

Cove Return Policy

Cove Alarm Panel. Photo provided by Cove.

Cove has a super simple 60-day money back guarantee. Just return it within 60 days of purchasing it for a full refund! Make sure you send it back within 60 days as well.

Fortress Return Policy

Fortress allows you to return your products within 30 days of purchase– just be sure to call them and get an RMA number. Unfortunately, you’ll need to pay a 10% restocking fee in addition to shipping. Rats!

Related: Fortress Security System Review

Frontpoint Return Policy

Frontpoint Sign

Finally, a security system return policy after my own heart! Frontpoint allows you return your system within 30 days of the day you received it. You’ll receive a total refund, including shipping! Now THAT is what I like to see.

Related: Frontpoint Security System Review

Lifeshield Return Policy

LifeShield Home Security System

Lifeshield is a bit less generous. If I were to cast them in A Christmas Carol, I might put them as Ebenezer Scrooge. They only give you seven days to get an RMA number after the system is installed or activated. Plus, if the system isn’t installed or activated within 30 days of your order, you won’t be able to return it at all. Let’s say you install and activate your system within 30 days of your order and from there, you get an RMA number within a week. First of all, congratulations on your punctuality. From there, your product must be in the Lifeshield warehouse within 20 days of receiving your RMA number. You’ll need all the original packaging, and you’ll still have to pay a $50 restocking fee in addition to shipping. Not cute, Lifeshield. Not cute.

Related: Lifeshield Security System Review

Link Interactive Security System

After the trip down Lifeshield Lane, I’m pleased to say that Link Interactive allows you to return your system within 30 days for a full refund. No ifs, ands, or buts!

Related: Link Interactive Security System Review

Lorex Return Policy

Lorex Super HD 4MP Camera. Photo provided by Lorex.

You can return your Lorex security system within 60 days of delivery for a refund, although you’ll have to pay for all shipping fees. In order to get your money back, you must have purchased your system on the Lorex website– this policy does not apply to Lorex systems bought at Costco or other third-party retailers.

Nest Secure Return Policy

To return your Nest Secure security system, you’ll need to contact Nest support to initiate the refund within 30 days of your products’ shipment. You’ll receive a full refund, as long as the system is in good condition.

Arming the Nest Guard with the Nest Tag
Arming the Nest Guard with the Nest Tag

Related: Nest Secure Security System Review

Night Owl Return Policy

Night Owl XHD301-84-B Security System. Photo provided by Night Owl

To return your Night Owl system, you’ll need to request an RMA number within 30 days of your shipping date. Once you get your number, you have 14 days to get your system back in the Night Owl warehouse. If it’s unopened, you’ll get a full refund. If it’s opened, you’ll have to pay a 20% restocking fee. 

Related: Night Owl Security System Review

Notion Return Policy

Notion Sensor. Photo provided by Notion.

Blessedly, you can return your Notion security system within 90 days of the day your order ships- no fees required. Hallelujah!

Related: Notion Security System Review

Protect America Return Policy

Protect America Sign

Protect America allows you to return their system within 15 days from the shipment date. Unfortunately, you will have to pay for shipping costs, although the rest will be refunded.

Related: Protect America Security System Review

Ring Return Policy

Ring Stick Up Cam Wired. Photo provided by Ring.

To return your Ring alarm system, you’ll need to request a refund within 30 days of the date you received your order. Like Protect America, you’ll have to pay for return shipping costs.

Related: Ring Security System Review

Scout Return Policy

Scout Motion Sensor. Photo provided by Scout.

First, please note that Scout only accepts products purchased from Scout directly– if you purchased Scout from a third-party retailer like Amazon, the return policy may not be the same.

Scout must receive your return within 60 days of the original receipt date. To receive a full refund, the system must include all of the original packaging. If it doesn’t of if the items are damaged, you might get charged a 10% restocking fee or you may be deemed ineligible for a refund. Yikes!

Related: Scout Security System Review

SimpliSafe Return Policy

SimpliSafe has a 60 day money-back guarantee- they even cover shipping!

Installing the SimpliSafe Base Station
Installing the SimpliSafe Base Station

Related: SimpliSafe Security System Review

Swann Return Policy

Swann Camera

To return your Swann system, it must be faulty or defective in some way. Another circumstance under which you can return your system is if it didn’t meet the technical specifications listed on their website. In addition, you’ll need your original order reference number or receipt to make a return. No money-back guarantees here!

You can get a refund if you make a claim within a year of your purchase date. If Swann doesn’t think your system is in “sellable” condition, you’ll need to pay a $50 restocking fee. On top of that, you’ll be paying for return shipping. Clearly, no one is going to call Swann’s return policy flexible anytime soon.

Related: Swann Security System Review

Vivint Return Policy

Vivint Logo

Finally there’s Vivint, which requires you to request a return within seven business days of installation. Think fast!

Related: Vivint Security System Review

That’s all I have for the review policies of your favorite security companies! Please leave us a question or a comment if you have one.

Gabe Turner

Gabe Turner

Gabe Turner is an attorney and journalist with a passion for home tech and secure, efficient living. Since graduating from NYU Law, he has maintained a paradoxical existence of trying to live life adventurously while remaining staunchly risk-averse. He is torn by the dual desires of wanting to only be in Brooklyn writing about housing policy and smart home tech and aspiring to visit his friends scattered across the globe. Gabe believes that stable, safe communities are the cornerstone to a vibrant and healthy society, and it is this passion that brought him to contribute to Security Baron.