SimpliSafe vs Frontpoint

SimpliSafe and Frontpoint provide do-it-yourself (DIY) home security systems for their clients. The components used by both companies are considered quality sensors and detectors though SimpliSafe has their components manufactured and branded. Frontpoint uses GE technology.

If you want a system that provides video, Z-Wave compatibility and a wider selection of sensors and detectors, then you may be better off with Frontpoint.  If you are looking for a cost effective, no-frills system, SimpliSafe is the winner.

SimpliSafe vs Frontpoint

Similarities

  • Cellular transmission
  • DIY
  • A+ Better Business Bureau Ratings
  • Smartphone apps are free

Differences

  • SimpliSafe offers month-to-month and Frontpoint 1-3 year contracts
  • SimpliSafe uses proprietary sensing technology, Frontpoint uses GE
  • SimpliSafe currently has no video offering
  • SimpliSafe does not manage Z-Wave devices
  • Frontpoint has a 30-day and SimpliSafe a 60-day full refund policy

Comparison Overview Chart of Basic Packages

 SimpliSafeFrontpoint
Package NameStarterProtection Plan
Monthly Monitoring Fee*$14.99$34.99
Equipment Cost$229.96$99.00
Activation and/or Installation Feenone$99.00
DIYYesYes
Contract Lengthmonth-to-month1-3 years
Money Back Guaranteenone30 days
Equipment ManufacturerProprietaryGE
CellularYesYes
Outsourced or Proprietary Monitoring CentersProprietaryOutsourced
Number of Door/Window Sensor14
Motion Sensor Included11
BBB RatingA+A+

Comparison Overview Chart of Top Packages Offered

 SimpliSafeFrontpoint
Package NameConnect with Cell WaveUltimate Plan
Monthly Monitoring Fee$41.98$49.99
Equipment Costnone$449.99
Activation and/or Installation Fee$178.99*$199.00
Contract Length3 years1-3 years
Money Back GuaranteeNone30 days
Equipment ManufacturerProprietaryGE
CellularYesYes
Smartphone and Remote Access ManagementYesYes
Z-Wave Control YesYes
Video AvailableYesYes
Door/Window Sensor Included24
Motion Sensor11
Glass BreakNoYes
iTunes App Rating2.5 stars3.5 stars
Camera YesYes
Touchscreen ConsoleYesNo
Android App Rating4 stars4 stars
Blackberry App Rating3.5 stars5 stars

Comparison Overview
The components used by both companies receive excellent marks by users on most websites. GE technology is considered some of the best in the marketplace. The SimpliSafe units, though slightly larger and less aesthetically pleasing, function very well too.

SimpliSafe lacks the range of sensor choice offered by GE. SimpliSafe does not have any cameras available, nor do their control panels manage Z-Wave smart home appliances.

Each company sells you pre-configured items that homeowners must install themselves. You can purchase them through their respective websites. You can also purchase the GE sensors used by SimpliSafe from any authorized GE reseller, including Amazon.

Service related to components or installation problems is done by both companies through videos, online chat and service lines. Neither has a dealer network and if you cannot solve your problem using their remote resources, you must find someone locally who has the technical competency to repair sensors, monitors and control panels.

Alarm system monitoring is done by both companies through a series of licensed and certified monitoring centers scattered across the country.

Winner and Loser Categories

Company Reputation

Winner: Tie

SimpliSafe and Frontpoint have very few complaints registered against them. A review of the complaints listed on the BBB site indicates that the few complaints made are quickly resolved to the satisfaction of the customer.

User reviews on various websites indicate the same high level of satisfaction with the services and products offered by each company.

Pricing

Winner: SimpliSafe

There is little difference in the pricing of the component packaging between the two companies. The individual component prices are approximately the same also.

The higher monthly monitoring costs and the high activation fees charged by Frontpoint make their systems, overall, more expensive.

Contract

Winner: SimpliSafe

SimpliSafe has month-to-month contracts. You can cancel them at any time.

Frontpoint requires a minimum one-year contract and early cancelation will invoke monetary penalties.

Packages and Contents

Winner: Frontpoint

Frontpoint provides more components with the base price of their packages than SimpliSafe provides.

Frontpoint also has video and smart home appliance controls available.

Ease of Installation

Winner: Tie

All DIY components offered by each company are factory-set to work with your home system.

Equipment Quality and Technology

Winner: Tie

The functionality and reliability of the products sold by the two companies are the same.

Warranty

Winner: SimpliSafe

SimpliSafe has a 60-day, full refund policy whereas Frontpoint has a 30 day, full return policy.

Service

Winner: Tie

The number of user complaints about the companies’ DIY service is about the same.

Comparison Summary

For a homeowner that wants more options, Frontpoint is the clear winner. The lack of Z-Wave management and lack of video by SimpliSafe may make Frontpoint more appealing to some users despite the difference in price.  Learn more in our Frontpoint security review.

SimpliSafe offers good value at low prices. In some basic categories, SimpliSafe edged out Frontpoint.  Learn more in our SimpliSafe review.

Comments

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Time limit is exhausted. Please reload CAPTCHA.