SimpliSafe and Frontpoint provide do-it-yourself (DIY) home security systems for their clients. The components used by both companies are considered quality sensors and detectors though SimpliSafe has their components manufactured and branded. Frontpoint uses GE technology.
If you want a system that provides video, Z-Wave compatibility and a wider selection of sensors and detectors, then you may be better off with Frontpoint. If you are looking for a cost effective, no-frills system, SimpliSafe is the winner.
|Cellular transmission||SimpliSafe offers month-to-month and Frontpoint 1-3 year contracts|
|DIY||SimpliSafe uses proprietary sensing technology, Frontpoint uses GE|
|A+ Better Business Bureau Ratings||SimpliSafe currently has no video offering|
|Smartphone apps are free||SimpliSafe does not manage Z-Wave devices|
|Frontpoint has a 30-day and SimpliSafe a 60-day full refund policy|
Comparison Overview Chart of Basic Packages
|Package Name||Starter||Protection Plan|
|Monthly Monitoring Fee*||$14.99||$34.99|
|Activation and/or Installation Fee||none||$99.00|
|Contract Length||month-to-month||1-3 years|
|Money Back Guarantee||none||30 days|
|Outsourced or Proprietary Monitoring Centers||Proprietary||Outsourced|
|Number of Door/Window Sensor||1||4|
|Motion Sensor Included||1||1|
Comparison Overview Chart of Top Packages Offered
|Package Name||Connect with Cell Wave||Ultimate Plan|
|Monthly Monitoring Fee||$41.98||$49.99|
|Activation and/or Installation Fee||$178.99*||$199.00|
|Contract Length||3 years||1-3 years|
|Money Back Guarantee||None||30 days|
|Smartphone and Remote Access Management||Yes||Yes|
|Door/Window Sensor Included||2||4|
|iTunes App Rating||2.5 stars||3.5 stars|
|Android App Rating||4 stars||4 stars|
Each company sells you pre-configured items that homeowners must install themselves. You can purchase them through their respective websites. You can also purchase the GE sensors used by SimpliSafe from any authorized GE reseller, including Amazon.
Service related to components or installation problems is done by both companies through videos, online chat and service lines. Neither has a dealer network and if you cannot solve your problem using their remote resources, you must find someone locally who has the technical competency to repair sensors, monitors and control panels.
Alarm system monitoring is done by both companies through a series of licensed and certified monitoring centers scattered across the country.
Winner and Loser Categories
SimpliSafe and Frontpoint have very few complaints registered against them. A review of the complaints listed on the BBB site indicates that the few complaints made are quickly resolved to the satisfaction of the customer.
User reviews on various websites indicate the same high level of satisfaction with the services and products offered by each company.
There is little difference in the pricing of the component packaging between the two companies. The individual component prices are approximately the same also.
The higher monthly monitoring costs and the high activation fees charged by Frontpoint make their systems, overall, more expensive.
SimpliSafe has month-to-month contracts. You can cancel them at any time.
Frontpoint requires a minimum one-year contract and early cancelation will invoke monetary penalties.
Packages and Contents
Frontpoint provides more components with the base price of their packages than SimpliSafe provides.
Frontpoint also has video and smart home appliance controls available.
Ease of Installation
All DIY components offered by each company are factory-set to work with your home system.
Equipment Quality and Technology
The functionality and reliability of the products sold by the two companies are the same.
SimpliSafe has a 60-day, full refund policy whereas Frontpoint has a 30 day, full return policy.
The number of user complaints about the companies’ DIY service is about the same.
For a homeowner that wants more options, Frontpoint is the clear winner. The lack of Z-Wave management and lack of video by SimpliSafe may make Frontpoint more appealing to some users despite the difference in price. Learn more in our Frontpoint security review.
SimpliSafe offers good value at low prices. In some basic categories, SimpliSafe edged out Frontpoint. Learn more in our SimpliSafe review.