SimpliSafe vs Link Interactive

SimpliSafe and Link Interactive are among the largest DIY home security system providers in North America. Link Interactive, owned by Costco, sells do-it-yourself (DIY) systems through Costco outlets. SimpliSafe sells their products through their online retail store.

SimpliSafe vs Link Interactive

Our research shows that if you want a no-frills home security system, SimpliSafe is more economical than Link Interactive is. However, if you are looking for video, Z-Wave or more sensor and detector options, Link Interactive is your choice

Similarities

  • Cellular transmission
  • A+ Better Business Bureau rating
  • DIY
  • Excellent customer service record

Differences

  • SimpliSafe has a 60-day refund and Link Interactive a 30-day full refund policy
  • SimpliSafe uses proprietary sensors and Link Interactive uses 2Gig/GE
  • SimpliSafe does not manage Z-Wave devices
  • SimpliSafe currently has no video offerings

Comparison Overview Chart of Basic Packages

 SimpliSafeLink Interactive
PackageStarterBasic Fire and Security
Monthly Monitoring Fee$14.99$24.99
Equipment Cost$229.96$134.00*
Activation and/or Installation Feenonenone
Contract LengthMonth to month3 years
Money Back GuaranteeNone30-day
Equipment ManufacturerProprietary2Gig (GE compatible)
CellularYesYes
Number of Door/Window Sensor13
Motion Sensor Included11
Better Business Bureau RatingA+A+

*Costco members get a 5% discount on equipment

Comparison Overview Chart of Top Packages Offered

 SimpliSafeLink Interactive
PackagePlatinumSmart Complete
Monthly Monitoring Fee$24.99$42.99
Equipment Cost$539.85$630*
Activation and/or Installation Fee*nonenone
Contract LengthMonth to month3 years
Equipment ManufacturerProprietary2Gig (GE compatible)
CellularYesYes
Two-Way VoiceYesYes
Smartphone and Remote Access ManagementYesYes
Z-Wave ControlNoYes
Video availableNoYes
Number of Door/Window Sensor45
Indoor CameraNoYes
Motion Sensor Included22
Z-Wave Light/Appliance Module02
Touchscreen consoleYesYes
iTune App Rating2.5 stars4.5 stars
Android App Rating4 stars4 stars
Blackberry App Rating3.5 stars4.5 stars

*Costco members get a 5% discount on equipment

Comparison Overview
The 2Gig/GE systems used by Link Interactive are among the most trusted in the marketplace. SimpliSafe has their own brand of sensors. The SimpliSafe sensors are not as sleek and aesthetically pleasing as the 2Gig/GE brand but function with the same degree of reliability according to most users.

There are few complaints by customers regarding the installation and service support. The videos, chat and phone support appear to be adequate and compare favorably with professionally installed system support.

The monitoring centers used by SimpliSafe and Link Interactive are licensed and have sufficient backup systems in the event of a catastrophic failure. Personnel staffing the monitoring center meet rigorous training standards.

The free smartphone apps provided by the company allows you to manage the High-end Link Interactive systems. The smartphone app for SimpliSafe permits you to perform limited management functions due to the absence of video and Z-Wave capabilities.

Winner and Loser Categories

Company Reputation

Winner: Tie

Both companies enjoy excellent consumer reputations in the marketplace.

The BBB rating for Link and SimpliSafe is A+.

Pricing

Winner: SimpliSafe

SimpliSafe has a very cost effective monthly monitoring charge. The prices charged for the equipment contained in the packages is slightly higher than that charged by Link Interactive. However, the prices of the individual components are about the same.

Contract

Winner: SimpliSafe

Link Interactive requires a three-year contract with substantial penalties for early termination.

SimpliSafe, defying industry convention, offers month-to-month contracts. You can terminate at any time without penalty.

Packages and Contents

Winner: Link Interactive

Link, provides more sensors and more variety of components with its packages than SimpliSafe provides.

Ease of Installation

Winner: Tie

The DIY systems of both companies received equally laudatory comments by users.

Equipment Quality and Technology

Winner: Tie

The reliability and functionality of the components used by both companies are the same.

Warranty

Winner: SimpliSafe

Link Interactive has a 30-day full refund policy.

SimpliSafe gives you up to 60 days to return the system for a full refund if you are not satisfied.

Service

Winner: Tie

There are few user complaints on the service provided by either company.

Comparison Summary

SimpliSafe wins in all but one category. Their system is cost effective, reliable and the month-to-month contracts are something that is unusual in the home security industry and usually is very welcome by homeowners.  Learn more in our SimpliSafe review.

However, the lack of video and Z-Wave management, and the relatively small number of sensor and detector options, may make Link Interactive more attractive for your use.  Get more information in our Link Interactive review.

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