Scout Alarm and SimpliSafe sell do-it-yourself (DIY) systems. Each company uses online support, chat rooms and FAQs, as service support mechanisms. SimpliSafe does not support smart home appliances, while Scout Alarm has a limited number of ZigBee protocol smart home devices.
SimpliSafe wins or ties in most categories and is our overall winner.
- Cellular transmission
- Each company uses their own proprietary products
- Month-to-month contracts
- Neither company manages video
- Scout Alarm has text and email alerts for their primary system and SimpliSafe only offers this with higher-end packages
- Scout Alarm has a 30-day, money back guarantee and SimpliSafe offers sixty days
- Scout Alarm uses ZigBee protocol for a few smart home devices and controls. SimpliSafe has no smart home appliance offerings.
Comparison Overview Chart of Basic Packages
|Monthly Monitoring Fee||$14.99||$9.99|
|Activation and/or Installation Fee||none||none|
|Contract Length||Month to month||Month to month|
|Money Back Guarantee||6 months||30-day|
|Number of Door/Window Sensor||1||1|
|Motion Sensor Included||1||1|
|SMS and Email Alerts||No||Yes|
|Better Business Bureau Rating||A+||N/A|
Comparison Overview Chart of Top Packages Offered
|Package||SimpliSafe||Always On +|
|Monthly Monitoring Fee||$24.99||#19.99|
|Activation and/or Installation Fee*||none||none|
|Smartphone and Remote Access Management||Yes||Yes|
|Z-Wave or ZigBee Control||Z-Wave||Zigbee|
|Number of Door/Window Sensor||4||1|
|Motion Sensor Included||2||1|
|iTune App Rating||2.5 stars||4.5 stars|
|Android App Rating||4 stars||4 stars|
|Blackberry App Rating||3.5 stars||4 stars|
SimpliSafe and Scout Alarm manufacture their own proprietary sensors. The overall look appears bulkier and larger than most competitors’ detector offerings. The components work as designed though users have reported some problems with the Scout Alarm motion sensors.
The online service and support provide adequate guidance for installation and for most problems associated with the sensors and other equipment.
Scout Alarm markets the smartphone app controls and makes phone notifications part of the basic, least expensive package. SimpliSafe offers smartphone control with the top tier packages.
Users have registered few complaints regarding the monitoring centers.
Winner and Loser Categories
SimpliSafe has overall higher ratings from users. SimpliSafe also has an A+ rating from the Better Business Bureau (BBB). Scout Alarm has not registered with the BBB.
Winner: Scout Alarm
Scout Alarm monitoring charges slightly less in mouthing monitoring fees than SimpliSafe charges.
The cost of the individual sensors and detectors for each company, should you choose to purchase additional components, is about the same.
The month-to-month contracts by Scout Alarm and SimpliSafe make it easy to cancel or start and stop without any financial penalty.
Packages and Contents
Scout Alarm provides only one sensor for your doors and one motion detector with all its packages.
SimpliSafe has many different sensors and detectors and provides a varying amount of components to the homeowner depending on the package chosen.
Ease of Installation
The sensors and detectors of each company install the same way.
Equipment Quality and Technology
Users complain less about the SimpliSafe products.
The SimpliSafe motion detectors have a greater range than the Scout Alarm motion sensors do.
The SimpliSafe six-month contract provides substantial time for users to change his or her mind compared to the thirty days supplied by the Scout Alarm Company.
There are not a lot of user service complaints registered against either company.
SimpliSafe has more component choices, a better warranty and fewer complaints that Scout Alarm has. SimpliSafe provides more equipment with each package. Learn more in our SimpliSafe review.
If you desire a very basic system and do not want to expend any money upfront for equipment, then Scout Alarm may be a better choice. Learn more in our Scout Alarm review.