Vivint, owned by one of the largest financial firms in the world, the Blackstone Group, uses local dealers to install their home security systems. Frontpoint has been in business less than ten years but has already become one of the leading security companies in the United States. Frontpoint is strictly Do-it-Yourself (DIY).
Our extensively researched comparison provides you will a comprehensive overview of each, highlighting each similarity and difference. We use a wide-range of corresponding data points, including contracts, customer satisfaction ratings in multiple areas, costs and service. Frontpoint, in our view, comes out ahead, but many homeowners and small businesses may find that Vivint suits their individual needs better depending upon their circumstances.
- Cellular transmission for all advanced packages
- Both companies use GE or 2Gig sensors and detectors
- Each company charges substantial penalties for early contract termination
- Smartphone apps are available free of charge
- Both companies charge installation and/or activation fees
- Vivint requires five-year and Frontpoint offers one and three-year monitoring contracts
- Vivint has a B- Better Business Bureau (BBB) rating, and Frontpoint has an A+
- Frontpoint is DIY and Vivint requires professional installation
- Vivint charges an installation/activation fee
- Vivint does not offer a money-back guarantee
- Vivint provides a home and cloud photo storage device with their premium package
Comparison Overview Chart of Basic Packages
|Package Name||Protection Plan||Smart Protect|
|Monthly Monitoring Fee*||$34.99||$53.99|
|Activation and/or Installation Fee||$99.00||199.00*|
|Contract Length||1-3 years||5 years|
|Equipment Manufacturer||2Gig and GE||2Gig and GE|
|Outsourced or Proprietary Monitoring Centers||Outsourced||Proprietary|
|Number of Door/Window Sensor||4||3|
|Motion Sensor Included||1||1|
Comparison Overview Chart of Top Packages Offered
|Package Name||Ultimate Plan||Smart Complete|
|Monthly Monitoring Fee||$49.99||$69.99|
|Activation and/or Installation Fee*||$199.00||$199.00|
|Contract Length||1-3 years||3 years|
|Equipment Manufacturer||2Gig and GE||2Gig and GE|
|Smartphone and Remote Access Management||Yes||Yes|
|Door/Window Sensor Included||4||4|
|Smart Home Devices||0||3|
|iTunes App Rating||2.5 stars||3.5 stars|
|Android App Rating||3.5 stars||4 stars|
|Blackberry App Rating||3.2 stars||5 stars|
* Fee can vary depending on local dealer and online specials or coupons.
Since each uses the same equipment, so availability is the same for both companies. The pricing is very similar too. Each has Z-Wave, smart home devices. Vivint includes the option of choosing Z-Wave devices with your initial package.
The quality of equipment offerings from Protect America and Vivint is excellent. Most experts agree that GE and 2GIG produce some of the top quality sensors and detectors available.
Their monitoring services have excellent ratings from users.
Winner and Loser Categories
Vivint had over 3500 complaints lodged against it with the Better Business Bureau. Vivint has a reputation for aggressive salesmen that promise more than is available or can be provided. This has resulted in several lawsuits filed against the company by state’s attorney general’s offices for misrepresentation and deceptive sales tactics.
Frontpoint has an A+ BBB rating. Frontpoint has much fewer complaints and higher ratings from users also.
Each company charges about the same for installation and activation. Though Vivint does not charge for equipment, their monthly monitoring fees are substantially higher for all package offerings.
Vivint has one of the longest contractual agreements of any home security company. This makes earlier cancelation fees extremely high in many cases as the fees are based on the number of months remaining in the contract.
Frontpoint offers 1-3 year contract options.
Packages and Contents
Vivint provides much more equipment with their packages than Frontpoint provides. Vivint gives users a lot of equipment per package. The premium package allows consumers to choose three smart home devices, which includes cameras.
Frontpoint provides the same basic equipment with all their packages.
The cost for extra equipment is about the same for each company.
Ease of Installation
The installation service by Vivint and the DIY system used by Frontpoint receive equally high ratings. It is a matter of whether or not a homeowner wants to take the time to install a system themselves or not.
Equipment Quality and Technology
The pricing and quality of the components are the same.
Frontpoint has a 30-day, full refund policy. Vivint, however, has a no return policy.
Their equipment warranties are similar though with Vivint you essentially lease the equipment. Frontpoint has a 3-year replacement warranty for sensors and detectors.
Both companies receive high user marks for service. Vivint’s home service technicians are well-trained and according to most users do an excellent job.
The DIY instructions and support provided by Frontpoint have few consumer complaints registered.
Frontpoint wins or ties Vivint in every category except package and contents. Frontpoint has fewer complaints registered against the company than Vivint does. Frontpoint also costs less to own. Learn more in our Frontpoint security review.
If you do not want to pay upfront for your equipment, do not mind five-year contracts, and are not a DIY-type of person, then Vivint may be a better choice. Learn more in our Vivint review.