Wyze Security System Review

You know how every startup claims that they’re “disrupting” whatever industry they’re in? With Wyze, that’s actually true. Previously, I’ve reviewed the Wyze Cam and the Wyze Cam Pan, and they both killed it in terms of both Necessary Features and pricing, at only $20 and $30, respectively. Considering I’ve paid over ten times that amount for similar options, this company is definitely doing things differently. That’s why I was so excited to hear that they’ve come out with Wyze Sense, contact and motion sensors that pair perfectly with their cameras for only $19.99.

In this review, I’m combining Wyze Sense and the Wyze Cam Pan to create my smart home security system (you’ll need a Wyze Cam to use the sensors in the first place). But is it worthwhile as a system? This review will go into detail about the system’s components, installation process, monitoring options, customer support, and app before making a recommendation. Is Wyze the right security system for your home? Read on to find out!

Get Best Offer
Wyze Pan Camera
Wyze Pan Camera
Wyze Pan Camera

The Wyze Pan Cam offers 1080p HD video, 360 degree rotation, and infrared night vision for under $30. 

What’s in the Wyze System?

Wyze Sense All Components
Wyze Sense All Components

My Wyze system consists of a bridge, one contact sensor, two motion sensors, plus the Wyze Cam Pan. Let’s see what they’re all about!

Bridge

Wyze Bridge
Wyze Bridge

The Wyze bridge is what connects the sensors to the Wyze app. It goes in the back of the Wyze Cam and can pair with up to 100 Wyze sensors.

Contact sensors

Wyze Entry Sensors
Wyze Entry Sensors

Contact sensors are typically used to tell when a door or window has been opened or closed, but there are a number of ways you can use it: on jars, your dog’s crate or on your washer to see when your laundry is ready to be switched. The contact sensors are wireless and have a one-year battery life and have a maximum distance of two centimeters between the two parts. I love that the sensor has an adhesive on the back, which will make it really easy to install. Plus, it works with IFTTT, allowing for some convenient home automation.

Motion sensor

Wyze Motion Sensor
Wyze Motion Sensor

The motion sensor also has a one-year battery life, plus a 26-foot range. It also works with IFTTT and has a field of view of 120 degrees. Fortunately, like the contact sensors, the motion sensor has an adhesive backing will make installation a breeze.

Wyze Cam Pan 

wyze-cam-pan-review

For maximum security coverage, I’m pairing Wyze Sense with my Wyze Cam Pan, which, aside from the Wyze Cam, is the only camera I’ve ever reviewed to get full marks for all of Security Baron’s Necessary Features. But before we get into that, let’s start with design.

Design

Wyze Cam Pan and Box

The Wyze Cam Pan is really sleek and minimalist, a look I always enjoy in a security camera. What differentiates it from the Wyze Cam is the fact that it can pan all the way around horizontally and 90 degrees vertically, giving you way more of a view on your livestream. It plugs in, which means you won’t have to worry about replacing its battery, unlike the sensors.

Video quality

wyze-cam-pan-review
Wyze Cam Pan Video Display

The Wyze Cam Pan has the industry standard of 1080p HD video display, plus eight times optical zoom and a nice field of view of 120 degrees.

Audio

wyze-cam-pan-review
Wyze Cam Pan Speaker

The camera also comes with a speaker and a microphone for two-way audio, enabling you to speak to whoever your camera’s on. This will come in handy to communicating with your family remotely, or to tell intruders to get out.

Night vision

wyze-cam-pan-review
Wyze Cam Pan Night Vision

With excellent infrared night vision from six LED sensors, you’ll be able to see perfectly in the dark using the Wyze Cam Pan.

Storage

Wyze gives you free local storage through a micro-SD card plus 14 days of free cloud storage. This is insanely generous, especially considering how cheap the camera was in the first place!

Smart Platform Integration

Whether you’re in the Google or Amazon ecosystem, you’ll be able to use your trusted voice assistant to control the Wyze Cam Pan. It also works with IFTTT, just like the sensors!

Artificial Intelligence

what-is-person-detection
Person Detection

As of a recent firmware update, the Wyze Cam Pan now has person detection, meaning it can differentiate between people and other moving objects. This makes your notifications more specific and important, as you don’t need to be notified every time the Wyze Cam Pan detects motion.

The camera also has activity zones, which let you tell your camera what to look out for and what to avoid in terms of areas.

what-are-activity-zones
Activity Zones

Again, this will make your notifications more specific, as you can be notified that there’s a person in your baby’s crib or someone in the window.

The camera also comes with smart sound recognition for smoke and C.O alarms, meaning that you’ll be notified if they go off. Clearly, the Wyze Cam Pan goes above and beyond when it comes to artificial intelligence!

Installing the Wyze Security System

wyze-cam-pan-review
Wyze Cam Pan QR Code

To begin installing my Wyze security system, I started with the Wyze Cam Pan, which only took a few minutes. After plugging in the camera, I connected it to Wi-Fi in the Wyze app. Then I scanned the camera’s QR code and it synced with the app. Next, I put the Wyze bridge in the USB port on the back of the Wyze Cam Pan. The blue light turned on, and then I turned my attention to the Wyze app to add my sensors.

Just click add new device and repeat the process with your entry and motion sensors. As far as placement goes, you should put the motion sensor at least six feet off the ground, somewhere where pets can’t mess with it (looking at you, cats). The contact sensors will go about two centimeters apart from each other. The sensors are all peel and stick, making this installation process extremely straightforward.

Professional Monitoring with Wyze

Now, a major drawback of the Wyze security system in general is that they don’t offer professional monitoring of any sort, so you’ll be completely in charge of your home’s security. You’ll self-monitor your cameras and sensors through the Wyze app, which I’ll talk bout more in a second. Keep in mind that Wyze doesn’t offer cellular backup, so if your power goes out, so will your security system.

Wyze Customer Support

We can all use a bit of help sometimes! If you need help with any Wyze product, you can check out their online support center, forum, or contact their team through email and live chat. They’re available Monday through Saturday from eight AM until four PM PT. While I wish they had a phone line, I’m pretty happy with their availability.

Of course, I don’t want to depend on what Wyze says about their customer support— I want to hear it from the customers themselves! The Wyze Sense isn’t currently available on Amazon so instead, I checked out reviews for the Wyze Cam Pan, which has an overall rating of 4.2 from over 4,000 reviews! Well over 200 people wrote about customer support specifically, so while I couldn’t read every single review, I did see that the majority said support was poor and they had trouble getting an answer from anybody.

“Camera worked but the lens was stuck in the upright position. The controls via the phone would not correct it. I tried customer support before returning. Nope, nada, nothing. No response whatsoever,”

wrote one Amazon user in a review that echoed many of its peers.

On Google, Wyze Labs has a 4.5 overall rating from just 17 reviews. Two of them mentioned support, one positive, one negative. Overall, it’s clear that Wyze needs to put a little more manpower into its customer support, but hopefully this is a problem they’ll fix with time.

The Wyze App

Wyze Sense on Wyze App
Wyze Sense on Wyze App

You’ll use the Wyze app to livestream footage, review cloud storage, receive notifications, speak through two-way audio, create time-lapsed videos and screenshots, and monitor your sensors. The app has a 3.5 rating from the Apple store and a 3.7 rating from the Google Play store, which tells me that people think it’s user-friendly in general. With self-monitoring as your only option, it better be!

Get Best Offer
Wyze Pan Camera
Wyze Pan Camera
Wyze Pan Camera

The Wyze Pan Cam offers 1080p HD video, 360 degree rotation, and infrared night vision for under $30. 

Recap of the Wyze Security System 

At a combined price of only $60 for a motion sensor, two contact sensors, and a security camera, the Wyze security system is a great option for someone looking for affordable smart security. Of course, it’s not for everyone, so let me break it down even further.

I’d buy the Wyze security system if you’d like…

  • Affordable price: If you want home security on the cheap, this is a fantastic option.
  • Minimalist system: With only three components, the Wyze security system is perfect for someone looking to get their feet wet in home security.
  • Self-monitoring: Avoid monthly fees by monitoring your Wyze security system in the Wyze app yourself!

But avoid it if you were looking for…

  • Professional monitoring: You’ll be completely in charge of your Wyze security system, which could be an issue if there’s an emergency.
  • Cellular backup: If your home’s power goes out, so will your Wyze security system.
  • Excellent customer support: Unfortunately, customer support is one of the biggest things that Wyze needs to work on.

That’s it from me! To learn about other options, read my review of the best self-monitored home security systems or my list of 2019’s top home security systems.

Gabe Turner

Gabe Turner

Gabe Turner is an attorney and journalist with a passion for home tech and secure, efficient living. Since graduating from NYU Law, he has maintained a paradoxical existence of trying to live life adventurously while remaining staunchly risk-averse. He is torn by the dual desires of wanting to only be in Brooklyn writing about housing policy and smart home tech and aspiring to visit his friends scattered across the globe. Gabe believes that stable, safe communities are the cornerstone to a vibrant and healthy society, and it is this passion that brought him to contribute to Security Baron.

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